624 Customer Service Manager Jobs in Las Vegas, NV
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Goodwill of Southern Nevada is Hiring a Customer Service Manager Near Las Vegas, NV
- Maximize sales performance through proper rotation, display, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
- Direct, supervise, train and evaluate all sales associates and cashiers within their store.
- Participate in interviewing candidates for entry level retail roles.
- Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors and other employees.
- Ensure training and merchandising guidelines are followed.
- Contribute input to and assist in administering associate evaluations.
- Interface with the POS (Point of Sale) system and provide feedback to the IT team as necessary and assist in the roll out of updates and modifications.
- Complete order fulfillments daily and back-up the Production Manager if needed.
- Any other assignments designated by management team.
- Ensure that store and surrounding premises are kept clean and free of safety hazards.
- Ensure that safety procedures are understood and followed by all store employees.
- Ensure that asset protection matters are reported and investigated accurately and in a timely manner.
- Ensure proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures.
- Ensure proper cash handling including enforcement of cash register procedures and submission of required fields.
- Assists in any other projects as determined by management.
- Ensure compliance with all Goodwill of Southern Nevada (GWSN) policies provided in the Team Member Goodwill Guidebook, Goodwill Industries International standards, and safety and security regulations. Adhere to all GWSN Manuals, handbooks, policies and procedures.
- Must be able to work in open warehouse environment being exposed in various weather and temperature conditions to include extreme heat, humidity and cold.
- High school/ GED completion.
- Ability to follow verbal instructions and to work as a team member.
- Must be able to read and write.
- Must be able to continuously perform repetitive work, at a set pace.
- Minimum of a year of retail supervisory experience.
- Possess strong interpersonal skills through command of the English language in order to work with customers and employees.
- Provide proof of identification and eligibility to work in the United States of America.
- Meet qualitative and quantitative performance standards as established by the company.
- Must have reliable transportation to be able to travel to different Goodwill locations at a moment’s notice.
- Team Member in this position will periodically be transferred to other Goodwill retail stores, based on business operational needs.
- Must be fluent in English, bilingual a plus.
- Must exhibit a high level of integrity and business ethics.
- Requires a high level of adaptability and flexibility.
- No record or disclosure of criminal conviction within 7 years from date of application that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior. Must provide proof of identification and eligibility to work in the United States of America.
Environmental Factors: Due to the donation of materials, dust and animal hair may be present in the warehouse/backroom throughout the year. Position is generally standing or walking. Some bending, kneeling and lifting is required when dealing with merchandise or donations. Work at times can be conducted in an outdoors environment where no cooling or heating will be available. Exposure to heat, cold, dust and sometimes humidity is a possibility.
Physical Factors: Lift/Carry: 50 lbs. Push/Pull: 100 lbs.
Job Summary
Full Time
Business Services
$89k-116k (estimate)
05/08/2024
05/11/2024
goodwill.vegas
LAS VEGAS, NV
25 - 50
1975
Private
ERIC BANDURSKI
<$5M
Business Services
Related Companies
About Goodwill of Southern Nevada
Goodwill is a nonprofit organization that provides employment opportunities.
The job skills required for Customer Service Manager include Customer Service, Cash Handling, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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