HGV now offers Day One Team Member Benefits!

As a Customer Service Specialist, you will be responsible for driving company success through performing the following tasks to the highest standards!

The ideal candidate for this position will be an experienced, customer service focused, enthusiastic with a positive demeanor that works well within a team. The candidate must be able to multi-task in a fast paced environment.

• Receive calls from guest requesting to arrange dates to their open-dated package.
• Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.
• Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
• Confirm reservations, tour information, and details of the guest package.
• Address customer concerns and defuse the situation with guest, when needed.
• Handle and resolve situations with dissatisfied guests in a timely manner.
• Receive calls from guests responding to direct mail, e-mail, and web advertising to sell dated and open-dated vacation packages.
• Assist management with special projects relating to customer service.
• Ensure the privacy and security of confidential information about guests.
• Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
• Able to take Inbound calls for the entire shift with exception of assigned break times.
• Able to sit and work at a desk and on the phone for extended periods of time.

Why do Team Members like working for us: 

• Day 1 Benefit Eligibility
• Driven base pay
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily Pay Option*

*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. 

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Must be able to work a variable schedule, including evenings and weekends, based on call center needs.
• Timeshare/hospitality background preferred
• Strong sense of customer service with enthusiastic, energetic, and professional behavior.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.