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SUMMARY
Responsible for supporting all technology hardware and software systems in our environment. Provide technical support and face-to-face support to our internal and external customers. Assist in a wide variety of responsibilities including, but not limited to, installation, configuration, maintenance, troubleshooting, and strong customer service skills in a friendly and face paced environment. Ability to create, modify, and comprehend data from a multitude of data tools throughout the organization.
ESSENTIAL FUNCTIONS/DUTIES
ADDITIONAL FUNCTIONS/DUTIES
QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
Education and/or Experience:
A high school education or equivalent is required. Degree, degree-seeking in information technology preferred, or equivalent working experience.
Experience in IT Support Specialist experience (support, help desk) is a plus.
A certification is a plus.
Microsoft certification is a plus.
Strong Computer skills
A technical and logical thought process
Math Ability:
Level 4: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills:
To perform this job successfully, an individual should have advanced knowledge of Microsoft Office Suite, Networking, Databases, Hardware, Operating Systems, and other technologies relevant to the advancement of the department.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Purchasing Authority:
No Purchasing Authority
SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
Language Ability:
Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.
Reasoning Ability:
Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
License and Certifications:
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.
Other
Retail
$61k-75k (estimate)
05/06/2023
06/21/2024
goodwillcfl.org
EUSTIS, FL
1,000 - 3,000
1959
Private
<$5M
Retail
Goodwill Industries is a non-profit institution that offers manpower training and generates job opportunities for people with disabilities.
The following is the career advancement route for IT Specialist I positions, which can be used as a reference in future career path planning. As an IT Specialist I, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist I. You can explore the career advancement for an IT Specialist I below and select your interested title to get hiring information.
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Quotes from people on IT Specialist job description and responsibilities
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An IT specialist generally provide their services for companies regarding software, hardware, and databases.
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An IT Specialist also offer support over the phone or through remote system support software.
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Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
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Pursue Vendor-Specific Certifications (Timelines Vary).
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Earn a Master’s Degree (Optional, Two Years).
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Accurately diagnose problems and deliver solutions, either through knowledge or research.
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