APPLICATION INFORMATION: When completing an application for Fire Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified.
 
Starting Salary: $19.68 - $20.31 per hour, depending on qualifications (plus $.90/hour for evening/night shifts)

Who We Are

Orlando, The City Beautiful

For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.

This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.

Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.

Come be part of our community with the City of Orlando.

NATURE OF WORK:
 
Performs specialized work in areas of emergency communications. Employees assigned to this classification receives, screens, and dispatches emergency and non-emergency calls for fire, emergency medical services, and aircraft emergencies provide medical advice; and prepare various reports. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgement to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, and supervisory meetings to ensure compliance with policy and procedures and established standards. WORK SCHEDULE:  Will vary and will rotate through the first year of employment and includes midnights, weekends, and holidays. May be required to work additional hours with little or no notice based on operational needs.  
 
WORK LOCATION: Operations Center, 110 George De Salvia Way, OrlandoHigh School Diploma or equivalent, plus (6) six months of clerical, customer service, or dispatching experience required; or an equivalent combination of education and experience. Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. Must pass polygraph examination. Must meet strict drug-free standard. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. SPECIAL REQUIREMENTS: Must obtain Emergency Medical Dispatcher (EMD) Certificate within two months of employment and maintain while employed. Must take and pass the Public Safety Telecommunicator’s (PST) exam from Florida DOH within twelve months of employment and maintain while employed. All employees required to complete 24 CDE (Continuing Dispatch Education) hours every two years to maintain certification.  
IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
ADVICE TO APPLICANTS: Applications for employment must be complete and must account for periods of unemployment. Resumes will be accepted if all required information is provided (employers, job titles, duties, reasons for leaving, supervisors' names, phone numbers, etc.). Incomplete applications and resumes will be disqualified.
Additional testing will be scheduled after application, screening, and interview. Qualified candidates will be advised/invited to proceed to each step in the process when and if appropriate. If requirements are met, you will be contacted via email to schedule a CritiCall test. Please make sure to check your email on file after the position closes and also junk email. 
 City of Orlando Benefits
"If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

• Two (2) years of direct experience for an associate degree;
• Four (4) years of direct experience for a bachelor's degree;
• Six (6) years of direct experience for a master's degree; or 
• Nine (9) years of direct experience for a doctoral degree"