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Position Summary
GoExceed is looking for a customer service-oriented Help desk technician to provide support in an efficient and accurate manner. You will be considered as the firm’s front liner solving basic technical problems and providing support for all assigned areas. You will be performing actions with all major cellular carriers (Verizon, AT&T, T-Mobile, etc). Utilizing a combination of internal and external systems to perform customer service, order placing, and technical support. We are a fun energetic company, doing everything we can to save our clients from the world of mobility!
Responsibilities
· Provide first level contact and convey resolutions to customer issues.
· Properly escalate unresolved queries to the next level of support
· Track, route and redirect problems to correct resources.
· Update customer data and produce activity reports.
· Walk customers through problem solving process.
· Follow up with customers, provide feedback and see problems through to resolution.
· Utilize excellent customer service skills and exceed customers’ expectations.
· Ensure proper recording, documentation and closure.
· Recommend procedure modifications or improvements.
· Preserve and grow your knowledge of GoExceed procedures, products and services.
Your Key Qualities and Skills
· Proven working experience in providing help desk support.
· Proficiency in English
· Working knowledge of ticketing systems and utilizing a knowledge base
· Strong communication
· Advanced troubleshooting and multi-tasking
· Customer service
· Wireless carrier experience and knowledge of Gsuite and Excel are a major plus!
Why you’ll love it here
If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then GoExceed is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries. GoExceed remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.
With GoExceed, you can expect
Other benefits include
· 401k retirement account
· Health and Dental Benefits
· 2 weeks vacation and 1 week sick/personal PTO
· Paid Holidays
· Overtime and On-Call opportunities
· Company events and activities
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
GoExceed is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Experience level:
Schedule:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
02/10/2023
07/03/2024
goexceed.com
Elmhurst, IL
25 - 50
IT Outsourcing & Consulting
The job skills required for Help Desk Technician include Help Desk, Customer Service, Technical Support, Problem Solving, Communication Skills, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.