48 Dispatcher (In-Office) Jobs in Phoenix, AZ
Goettl Air Conditioning & Plumbing is Hiring a Dispatcher (In-Office) Near Phoenix, AZ
Description
Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company’s values to this day. As Sadie Certified® professionals, we specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas. To learn more, visit Goettl.com.
Tactical Work:
- Ensure response times are within our standardized quota and maintenance agreements are performed according to contract
- Attend ongoing training to ensure you are fully aware of all our products and services so they can speak intelligently to our customers about our offerings
- Partner with the Service, Sales, and the Operations Manager regarding conversions to ensure they get rescheduled appropriately
- Building Projects in Service Titan
- PO Management
- Material & Equipment Ordering
- Reschedule Calls when necessary
- ETA on techs if they are running behind- communicate with customers
- Verify Calls 24 hours in advance
- Confirm the call center booked the calls correctly prior to tech getting dispatched
- Sell service agreements – Renew service agreements
- Assist in managing the technician to ensure all outstanding compliance related documents have been addressed appropriate
- Build and schedule projects
- Review calls to ensure they are booked correctly prior to dispatching
Vital Factors:
Meet or exceed the following daily budgeted KPIs:
- Less than 10% reschedule rate
- Conduct happy calls to 100% of our customers
- Interact with 100% of our customers
Position Specific:
- Re-schedule jobs if there is any delay in the process
- Answer all calls by the second ring
- Ensure all appropriate signatures for all jobs have been collected
- Review calls to ensure they have been completed properly
- Dictate accurate notes from the customer that is relayed by the technician and ensure they are entered in ServiceTitan
- Your work will be performed in the timeframe agreed to with your manager
- Follow up on all jobs
- Funnel all challenges identified by the technician to the Service
- Partner with call center personnel regarding the technicians location, daily availability for new appoints, and edits to technician schedules.
Physical Demands:
Requires long periods of sitting at a desk on the phone and working on a computer. Ability to speak, hear, listen, read, write and communicate both verbally and written required. Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.
Company-Wide:
- All work will be performed the right way, not the easy way
- All work will be performed according to the company’s policies and standards
- Immediate manager will be notified of any issues that cannot be resolved, or deadlines that can’t be met within a reasonable timeframe
- Client and company information will be held strictly confidential
- In all actions, abide by our company’s vision and values of Excellence, Action, Growth and Innovation
Our Benefits:
- Paid Training
- Competitive Pay
- Career Growth
- 401K match
- Paid Vacation
Insurance:
- Medical
- Dental
- Life Insurance
- Critical Illness or Hospital Indemnity
- Vision
Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.
Requirements
- A minimum of 1 year of dispatching experience
- A minimum of 1 year of call center experience
- A minimum of 1 year customer service experience
- Valid Driver's License and satisfactory driving record
- Successful completion of a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check
- US work authorization
Job Summary
Full Time
Durable Manufacturing
$38k-49k (estimate)
06/14/2023
05/19/2024
goettl.com
TEMPE, AZ
200 - 500
1939
DAVID H MURDOCK
$10M - $50M
Durable Manufacturing
Related Companies
The job skills required for Dispatcher (In-Office) include Customer Service, Billing, Plumbing, Life Insurance, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher (In-Office). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher (In-Office). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher (In-Office) positions, which can be used as a reference in future career path planning. As a Dispatcher (In-Office), it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher (In-Office). You can explore the career advancement for a Dispatcher (In-Office) below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.
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