Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company's values to this day. As Sadie Certified® professionals, we specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas.
HVAC Install Coordinator
The Install Coordinator ensures that all HVAC units, equipment, ductwork, IAQ products, and accessories are ordered for each job per the job summary and scheduled. HVAC Install Coordinators administer all permitting, warranties, registrations, inspections, customer satisfaction checks, and sub-contract work to help installations go smoothly. HVAC Install Coordinators demonstrate and motivate their team to provide "Do what it takes" service to all customers and provide accurate reporting and reviewing when doing paperwork and debriefings.
Activities:

• Attend daily training meetings
• Review all prior day's and current day's service calls
• Debrief all jobs and ensure all required signatures/approvals are obtained as well as, recording P.O.s, payments collected, and invoices emailed to the customer
• Submit any finance paperwork and close out financed accounts
• Manage all sub-contractors hired to ensure clients' expectations are exceeded (drywall, landscaping, roofing, etc.)
• Assist with equipment ordering (units, crane, metal, coils, IAQ, anything else necessary to complete the job RIGHT the first time)
• Learn and understand the Goettl Installation process and required photos for picture-perfect installations
• Follow through on all customer requests through to completion
• Review all inventory/P.O.s used on all jobs
• Set-up and schedule all Installations in Service Titan
• Oversee all warranty work within the first 6 months of installation
• Schedule AC inspections with the city/county
• Schedule Ladder Drop offs and pick ups for inspections
• Registration of all units
• Review all client concerns and ensure that they are brought to successful conclusion in a timely manner
• Call by Call debriefing while installers are onsite, ensuring everything is done correctly and completed properly

Requirements

• High school education or equivalent
• Minimum 2 years of Administrative Experience
• Understanding of computer applications
• Skilled with phone communications, typing, dictation, math, and filing
• Knowledge of products and services associated with the company and industry
• Able to communicate effectively in written and spoken English
• Excellent customer service skills
• Strong communication skills and team oriented
• Maintain professional appearance and personal hygiene
• Adhere to all company policies and procedures
• Be familiar with the company, products, and services
• Excellent organizational skills and must be detail oriented
• Computer skills must be Intermediate to Advanced level

Additional Requirements:

• Valid Driver's License and satisfactory driving record
• Successful completion of a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methaqualone, Methadone) and comprehensive background check
• US work authorization

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.