Overview

Why GM Financial?

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. 

At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience. 

This opportunity is more than a job, it’s a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

Responsibilities

What You’ll Be Doing:

• Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.
• Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment
• Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.

• Ensure actions follow company policies and laws
• Maximize productive time by demonstrating effective time management skills
• Engage in continuous learning opportunities

What We Offer:

• Competitive Salary of $20/hour plus quarterly bonus incentive
• Schedule: 8am - 5pm Monday -Friday
• Day one benefits: Access to health, dental and vision benefits on your first day
• 12 weeks paid parental leave
• Company Match for 401K contribution
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code
• Quarterly Volunteer Opportunities
• On-site Cafeteria
• Fun Environment
• A culture of learning: Training and career development offered at every level. Plus, educational reimbursementfor full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

Qualifications

Minimum Qualifications:

Education

• High School Diploma or equivalent required 

Experience

• 0- 2 years of working with customers in a service-minded environment

Salary