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Customer Service Representative (Hybrid)
GLOBALFORCE-US.COM Charleston, SC
$34k-42k (estimate)
Contractor 1 Month Ago
Save

GLOBALFORCE-US.COM is Hiring a Customer Service Representative (Hybrid) Near Charleston, SC

Must be Vaccinated
Hybrid Position

Job Title: Customer Service Rep
Duties: Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Skills: •Minimum 1 year experience taking in bound/out bound customer calls.
•1 year prior claims and or customer service experience preferred.
•Prior experience in the healthcare or managed care industry preferred.
•Minimum 45 wpm typing skill preferred.
•Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
•Ability to use PC applications in a MS Windows based.
Keywords: 
Education: •High School Diploma or GED required.
Skills and Experience:
Required Skills:
CUSTOMER SERVICE 
TYPING 
CLAIMS 
CORRESPONDENCE 
MANAGED CARE 
Additional Skills: 
CUSTOMER SERVICE REPRESENTATIVE 
RETAIL SALES 
CALL CENTER ENVIRONMENT 
CUSTOMER SERVICE ORIENTED 
CUSTOMER INQUIRIES 
Languages: 
English
Read
Write
Speak
Patents: No
Publications: No
Veteran Status: No
# of Positions: 5
Location:
North Charleston, SC
4390 Belle Oaks Drive, 
Schedule:
Start Date: 05/01/2023
Estimated End Date: 07/31/2023
Hours Per Week: 40.00
Hours Per Day: 8.00
Interview Notes: Monday-Friday 8am-9pm 
Saturday-Sunday 8am-6pm

Job Summary

JOB TYPE

Contractor

SALARY

$34k-42k (estimate)

POST DATE

03/31/2023

EXPIRATION DATE

05/16/2024

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The following is the career advancement route for Customer Service Representative (Hybrid) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Hybrid). You can explore the career advancement for a Customer Service Representative (Hybrid) below and select your interested title to get hiring information.

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