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The Customer Service Representatives (CSRs) at Frontier Logistics are essentially Account Managers, handling either one very large account or several small accounts. Ideal candidates for this position have strong interpersonal skills and the ability to create a positive experience for their customers in every encounter. CSRs are responsible for ensuring accurate and efficient data entry, providing timely and relevant information, and resolving any issues that may arise. In order to be successful in this role, one must have the ability to successfully prioritize projects, meet strict deadlines, and maintain customer satisfaction. Potential growth opportunities are available for outstanding performance.
General Duties and Responsibilities
· Gain a thorough understanding of customer needs
· Employ systems knowledge; possess self-motivation to learn what the system does and what it can do to help you and your customers
· Provide effective and timely verbal and written communication to customers
· Take ownership of customers by acting as a true customer advocate
· Solve problems with effective trouble shooting
· Process all requests within timelines set by customer or Frontier expectations
· Act as liaison between customer and operations
· Assure accurate data entry
· Manage customer inventory
· Answer all customer complaints in a timely manner
· Understand and maintain all customer systems
· Understand and maintain Frontier systems
Requirements
· Associate’s degree in Business Administration or related discipline from an accredited college or university
· At least 1 year of professional administrative experience in an office environment
· Strong organizational skills and system
· Proficient in Microsoft Office applications, including Outlook, Word, and Excel
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Transportation
$35k-44k (estimate)
03/24/2024
05/08/2024
frontierlogistics.com
LA PORTE, TX
500 - 1,000
1997
Private
GEORGE COOK
$10M - $50M
Transportation
The job skills required for Customer Service Representative include Customer Service, CSR, Microsoft Office, Written Communication, Data Entry, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.