Go Store It - Self Storage is a privately held, entrepreneurial self-storage development, acquisition, property, and asset management company based in Charlotte, NC. Since our inception in 2013, our focus has been on investments in major and secondary markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities.

Led by a field of investment professionals with more than 75 years of combined experience and a team of more than 100 employees nationwide, GSI takes exceptional customer service to new heights, introduces unique concepts to the market, and maximizes profitability for investors—all within a fun and inspiring team environment.

This Virtual Call Center Representative position will work out of our Charleston, SC location.

What We Offer

• Competitive wage based on experience.
• Great benefits – Medical, Dental, and Vision coverage; Company paid life insurance, short and long-term disability, personal time off, holidays, parental leave and a 401k with a match!
• Successful organization with advancement opportunities.

What You’ll Do as a Virtual Call Center Representative

• Provide friendly and professional assistance to customers through inbound and outbound calls, texts, emails, and live chat, addressing inquiries, concerns, and resolving issues in a timely and effective manner.
• Provide detailed information about our storage facilities, services, and amenities to help customers make informed decisions.
• Investigate and resolve customer problems, escalating issues to the appropriate departments as necessary.
• Identify opportunities for upselling additional services or amenities, such as insurance coverage or packing supplies.
• Maintain accurate and organized records of customer interactions, transactions, and inquiries in the company's customer management system.
• Daily managing of leads and reservations tasks within the Sitelink platform, assisting customers in selecting the appropriate storage unit size, location, and rental terms, and guide through reservation process.
• Follow up with customers on e-sign tasks to ensure rental agreements have been signed and completed.
• Handle customer billing inquiries, process payments, and ensure accurate and up-to-date account information.
• Manage account receivable, tenant delinquencies and auction coordination.
• Log maintenance requests, communicate updates and accurately document service tickets.
• Provide front-end support with virtual calls during high call volume and staffing conflicts.
• Monitor designated facilities leave activity, move ins and occupancy.

You’ll Be a Great Fit if You Possess

• Exceptional customer service
• Strong interpersonal skills and problem-solving skills
• Excellent verbal/written communication skills
• Ability to perform at a high level independently, but also thrive in a team environment.
• Proficient execution of MS Outlook, Sitelink, Slack, MaintainX and ServiceChannel.
• Proven ability to multitask across multiple software platforms.
• Self-motivated and able to work independently with minimal supervision.
• High School Degree or Equivalent
• 3 years of customer service experience
• 2 years of call center experience

Why Go Store It?

• Opportunity to expand your skills.
• Connections with great people and great company.
• Team environment that’s supportive and fun.
• Opportunities to learn about great customer service and retail.
• Great pay, benefits, and career growth opportunities.

Apply today to join our innovative team!