Technical Requirements:

• Customer Service: Position requires direct contact in-person and by phone with clinicians, researchers and other staff and visitors. The contractor will receive visitors to the office, direct callers to the proper individuals and provide necessary information on own initiative.
• Team Work: demonstrates understanding of program mission and completes work to support team goals. Assists other team members in completing assignments, as necessary or as requested, and fills in where and when needed.
• Completes and documents financial assessments for research participants, obtaining information about their household, living situation, employment, financial situation and other information, in order to make initial and continuing eligibility determinations for financial assistance.
• Administration of Patient Emergency Fund and Wig vouchers.
• Training Requests: Submits and maintains departmental training requests. Maintains an electronic training log for the department.
• Assists with scheduling interpreter appointments as needed.
• Distribute and maintain on-call reports and memoranda for department.
• Coordinate and manage administrative needs for workshops/seminars.
• Receive, respond to and redirect visitors and telephone calls.
• Maintain daily calendars.
• Review incoming mail and packages-maintain tracking system of items requiring signatures.
• Draft letters and memoranda.
• Coordination for office events.
• Responding to all incoming telephone calls and direct to appropriate staff.
• Personnel files for SWD – Assist with Quality Assurance and credentialing/privileging process as directed.
• Maintaining continual communication with housekeeping and facilities personnel to ensure the department sections are properly maintained.
• Copy, fax, scan, email, route and file documents as needed.
• Handle requests for information.
• Prepare interview packets, coordinate interviews.
• Maintain administrative SOPs.
• Property Management: Manages departmental IT and property inventory lists, distribution and enters/tracks/follows up on requests for repairs. Assists the administrative officer with property tracking and surplusage of equipment.
• Arrange for departmental repairs, etc.
• Initiate/review or coordinate foreign and domestic travel authorizations /vouchers /VISA/Passports.
• Maintaining travel log, NBS data.
• Assist in preparing basic statistical analyses, tabulations, spreadsheet completions, graphic presentations and reports.
• Enter purchase requests for staff members and track progress of orders.
• Coordinate employee orientation.
• Assisting with scheduling interviews for interns and staff applicants.
• Assists with CFC.
• Prepare manuscripts.
• Preparing meeting agendas and briefing slides and take minutes.
• Timekeeping data entry for staff and volunteers.
• Systems entries: FPS, NED, POTS, Oracle, CRIS, ESS, ATV, PEFR, Key Management, ITAS, SharePoint, Excel, MS Word, PowerPoint.
• Arranging for the shipping of international and domestic packages.
• Assists with enhancing and implementing procedures for administrative tasks as assigned.

Additional Qualifications:

• A minimum of a Bachelor’s Degree in a related field and two years of work experience is required.
• Must communicate fluently in both spoken and written English. 
• Communicate fluently in spoken Spanish. 
• Strong communication skills, both oral and written. 
• Ability to transcribe and edit documents. 
• Analytic, organizational and time management skills. 
• Ability to work independently and in a collaborative team environment consisting of a diverse population. 
• Ability to provide excellent customer service to customers who may be upset or experiencing psychosocial crises. 
•  Must have superb skills related to attention to details.

Global Solutions Network, Inc. (GSN) is an Equal Employment Opportunity (EEO) employer. It is the policy of the GSN to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected US veteran or disabled status, or genetic information.