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Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
The Onboarding Specialist builds the new client account and supports the new client during their initial integration and processing of first payrolls with the Heartland Payroll System. The Implementation Specialist is accountable for managing a portfolio of new basic clients and is the first touch point in the client's experience using Heartland Payroll.
What will you be doing?
Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team.
Develop strong client relationships through care, focus and quality in every step of the client experience.
Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication.
Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing.
Assist clients to navigate and learn technical aspects and self-service options.
Ability to self-direct as circumstances change and priorities shift without micromanagement to support an entrepreneur-spirited work environment.
Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.
Build strong relationships with internal and external partners to achieve top-notch client experience and client retention.
Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally.
What are the requirements?
Bachelor's Degree required or equivalent years of experience
1 years experience in technology, customer-facing role or sales
Computer literate with strong technical aptitude and a drive to learn
Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities
Demonstrates client-centric mentality with empathy, care and high engagement attitude
Ability to successfully operate in an entrepreneurially-spirited work environment
Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions
Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
High personal accountability to meet team and individual metrics
Outstanding organizational and follow up skills
2 years experience in Operations, Sales Support or client-facing position
Responsible for other duties or projects as assigned.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.Full Time
Software & Cloud Computing
$66k-83k (estimate)
12/16/2023
04/22/2024
globalpaymentsinc.com
ATLANTA, GA
15,000 - 50,000
1967
Public
JEFFREY S SLOAN
$5B - $10B
Software & Cloud Computing
Global Payments provides payroll administration, Point of Sale, m-commerce and payment processing solutions for businesses.
If you are interested in becoming an Onboarding Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Onboarding Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Onboarding Specialist job description and responsibilities
Emailing new hires with details about the company, including parking information, work schedules, and dress codes are some pf tge few responsibilities of the onboarding specialist.
03/02/2022: Youngstown, OH
Since this is in line with human resource, onboarding specialist are responsibble in providing new hires with manuals, guidelines, and passwords, as needed.
03/04/2022: Charlotte, NC
Detailing all new hires' initial tasks and answering any queries.
01/20/2022: Galveston, TX
They alaso ensure new hires have the necessary technical assistance to set up their hardware and software.
02/09/2022: Huntsville, AL
Gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements.
02/15/2022: Altus, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Onboarding Specialist jobs
Seek Out Situational Adaptability.
01/30/2022: Harrisburg, PA
Assign a partner to the newly hire for the first 90 days.
02/23/2022: Lancaster, PA
Customize onboarding for each new hire.
02/03/2022: Pine Bluff, AR
Create a standard operating procedure.
01/08/2022: Charlotte, NC
Arrange product and company demos and presentations.
01/15/2022: Waco, TX
Step 3: View the best colleges and universities for Onboarding Specialist.