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The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-ack, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.
CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.
During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
Additionally, an CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The Customer Service rep is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package :
Preferred Skills and Qualifications : - Proven customer support or Client Service Representative experience strongly preferred.
Preferred Qualifications : - Some college or a college degree.
2 years of relevant professional experience.
INEligibility #INCSR #INCallCenterOps
Last updated : 2024-05-13
Full Time
$37k-47k (estimate)
05/14/2024
05/14/2024
The job skills required for Customer service representative include Customer Service, Problem Solving, CSR, Customer Support, Written Communication, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.