34 Customer Care Representative Jobs in Lenexa, KS
Global Furniture Group is Hiring a Customer Care Representative Near Lenexa, KS
Duties and Responsibilities
- Answer general Customer Questions via Email and Phone.
- Demonstrate the skills and product knowledge required to perform job functions.
- Knowledge and use of electronic catalog and Global website.
- Learn to navigate the AS400.
- Support Customer Care Operations for Dealers and Territory Managers.
- Process Demo requests.
- Check order status/electronic orders.
- Check inventory.
- Provide product information and pricing.
- Process credits, return authorizations and factory charge backs.
- Process Parts Express, Warranty and Replacement Orders.
- Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services.
- Process Order Addendums.
- Track shipments.
- Research and resolve customer inquiries.
- Review appropriate daily reports.
- Follow and adhere to department/company guidelines.
- Daily check-in with Customer Care Supervisor.
- Attend weekly Teams meetings with Supervisor.
- Working to meet Time to Reply Average for response time.
- Escalate open issues with no response to supervisor.
- Maintain an open issue log.
- Participate in all Global Teams training meetings.
- Other duties as assigned.
Requirements
- Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently.
- Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly.
- Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals.
- Articulate email, fax and verbally communicate in a clear and concise manner.
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Knowledge of Microsoft Office programs (Excel, Word, etc.).
Education
- High school diploma or general education degree (GED); or six to ten years related experience and/or training; or equivalent combination of education and experience or military equivalent.
WHO WE ARE
The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare hospitality markets, delivering exceptional value and quality to its network of dealers, designers, and customers.
Operating for 50 years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China, and the UK.
BENEFITS
Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for):
Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)
WHERE WE ARE
Global has distribution centers and showrooms located all across the USA Canada.
Global USA Showrooms:
Atlanta | Chicago | Miami | NYC | Philadelphia| Phoenix | Washington DC
Global USA Showrooms Distribution Centers:
Atlanta | Baltimore | Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle| Tampa
You can visit us at www.globalfurnituregroup.com.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Global Furniture Group is an Affirmative Action Contractor and Equal Opportunity Employer - m inorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Global is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Global is a smoke-free and drug-free workplace. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.
This application will be considered for a period of 90 days. If you are not hired within that time period, your application will be deemed expired, and you will need to re-apply to be considered for future open positions with the company.
Global will not sponsor applicants for work visas.
Job Summary
Full Time
$37k-46k (estimate)
06/03/2024
06/18/2024
globalfurn.com
MIAMI, FL
50 - 100
Private
DOLORES PEREZ
$10M - $50M
Retail
Related Companies
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
