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Customer Care Associate
$42k-55k (estimate)
Full Time 5 Months Ago
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Seiler Instrument & MFG Co Inc is Hiring a Customer Care Associate Near Lenexa, KS

Perks and Benefits:

  • Medical, Vision, and Dental health plans
  • Parental and Bonding Leave
  • PTO
  • 401(k) Matching
  • Tuition Reimbursement

Here at Seiler we are committed to not only manufacturing and selling the highest quality systems and utilizing modern techniques, but we are also committed to our employees’ well-being and happiness. In addition to the perks above we also offer:

  • 9 annual paid holidays
  • 1-2 free company events every summer
  • Employee Assistance Program (EAP)
  • Flexibility in start/stop time for most positions
  • Profit Sharing and More!

Responsibilities include:

·Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.

·Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.

·Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.

·Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.

·Administrative duties which include generating customer orders within our CRM system.

·Assisting with configuring, charging and minor assembly of surveying products pre-sale.

Requirements:

·High school diploma or GED required

·Previous knowledge or experience in the survey and/or construction industry is a plus.

·Experience in data entry and general administration is preferred

·Candidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook Basic computer proficiency (Word, Excel, etc.)

·Must be comfortable with other computer systems including the internet and database programs

Candidates must be familiar with phone systems and should have a confident and consistent approach to customer contact.

·Detail oriented and possess excellent customer service, organizational and communication skills. Good near vision is required

·Must be able to lift and move 50 lbs, with or without assistance

For more information on Seiler Instrument and view important disclosures regarding EEO and how to request an accommodation in applying for this position please visit our website: http://www.seilerinst.com/our-company/careers/

Job Summary

JOB TYPE

Full Time

SALARY

$42k-55k (estimate)

POST DATE

12/15/2023

EXPIRATION DATE

06/12/2024

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The job skills required for Customer Care Associate include Customer Service, Flexibility, Data Entry, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Associate job description and responsibilities

Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.

02/19/2022: Phoenix, AZ

Understand customer requirements so as to provide appropriate clarifications and solutions.

04/02/2022: Dayton, OH

Work within various teams to ensure outstanding customer service.

03/12/2022: Detroit, MI

Maintain broad knowledge of customer products and services.

03/25/2022: Burlington, VT

Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.

04/17/2022: Lancaster, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Associate jobs

Attending training sessions to grow knowledge of products and to develop customer service skills.

02/08/2022: Reading, PA

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/29/2022: Lompoc, CA

Customer orientation and ability to adapt/respond to different types of characters.

02/04/2022: Canton, OH

Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.

04/12/2022: Santa Maria, CA

Delivering great customer experiences (CX) needs to be everyone’s job.

02/01/2022: Nashua, NH

Step 3: View the best colleges and universities for Customer Care Associate.

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