GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

The Operations Manager oversees the administrative and operations functions of the Harm Reduction Programs by providing high-level and daily oversight of the department’s funding and contract obligations, partner relationships and agreements, finances, administrative processes, and coordination of some Harm Reduction services. Under the supervision of the Director, you will help to ensure that we meet deadlines, are in contract compliance and meet quality assurance best practices around documentation and data collection.

The Operations Manager also works closely in collaboration with department Program Managers to build a reflective and trauma-informed team culture that shares in the organization’s goal to integrate services and functions.

Reporting into this role will be Program Coordinators.

Duties and Responsibilities:

• Develop and maintain an effective network, based on reciprocal relationships of trust, with other GLIDE service providers and outside service agencies to provide comprehensive services to clients. Refer clients to GLIDE’s programs, other social service providers and/or outside agencies to best meet the needs of clients and provide appropriate follow-up.
• Review all program documentation and data in case management databases and maintain accurate, current data, records and files, and documentation of client services.
• Ensures all relevant site certifications comply with the policies and procedures of SF DPH.
• Supervise Harm Reduction Program Coordinator to support administrative, compliance and data collection functions of the team.
• Work with other department managers to coordinate and schedule staff across Harm Reduction programming to ensure appropriate staffing are trained adequately and participate sufficiently to meet program commitments.
• Coordinate GLIDE staff for testing events, manage the testing calendar, and collaborate with community partners, including soliciting new venues for testing. Also assist with coordinating special events to promote testing, linkages to care, health and wellness and prevention education.
• Support the development and management of partnership agreements internal and external to GLIDE to ensure Harm Reduction service elements are being implemented.
• Manage programmatic components of testing services in Harm Reduction including maintaining complete client testing files, QA processes, chain of custody for testing forms, updating temperature logs, and running controls, etc. The testing work will be accomplished in close relationship with the testing coordinator and testing staff, across our integrated service continnium. Works collaboratively with GLIDE’s Finance department, leadership group and the Director Of Health Access to ensure timely and accurate invoicing and reporting for all contractual obligations, monitor contract and funding spend down and terms, ensure timely vendor payments, etc.
• Works collaboratively with Harm Reduction Program Managers and CALI to monitor, evaluate, and improve data collection processes, staff data entry performance, and reporting to ensure department is in compliance with funding deliverables and reporting requirements.
• Work collaboratively with GLIDE Facilities Department to manage program fleet; Assist Program and Navigation Managers with budget planning and management.
• Adhere to professional boundaries and standards. Understands and follows basic ethics, values, and principles of case management regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality and contractual agreements.
• Meet professional obligations through efficient work habits such as: collaborating with co-workers, meeting deadlines, honoring schedules, attending, and actively participating in staff and individual meetings, supervision, case conferences, client conferences and in-service trainings.

• Minimum of 3 years experience working with socially and/or economically marginalized people involved in criminal justice system (who have substance and behavioral health issues); or related experience.
• Experience providing direct social services to homeless and/or very low-income clients who are dual diagnosed and/or have experienced involvement in the criminal justice system. Experience implementing collaborative projects with governments and community partners.
• Experience working with HIV/Hep C Prevention, Testing, Navigation, and other community-based linkages.
• Demonstrated knowledge of principles involved in supervising front-line direct service staff with lived experience.
• Exceptionally strong oral, written, and interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of our work.
• Proficiency in spelling, grammar and writing needed to draft client care plans, program reports, standard operating procedures, or training documents.
• Ability to coordinate, plan, prioritize and organize tasks and meet team goal deadlines. Strong attention to detail, particularly in the area of reviewing documentation in case files and data.
• Works well under pressure and manages stress effectively in a demanding and fast-paced environment.
• Current CA Driver’s License and clean driving record preferred.
• BA degree in Social Work/Psychology or related field preferred.
• Experience with databases i.e. Salesforce is helpful.
• Intermediate math skills to support data analysis, budget preparation and forecasting, etc.

COVID Policy:

All staff are required to be fully vaccinated (barring application for medical or religious exemptions).