WE ARE GROWNING HERE AT GILLETTE HEATING & AIR!

Job Description

• Review appointment availability with Service Dispatcher and Customer Service Coordinator
• Take Customer Phone Calls
• Respond to all customer electronic communications
• Inform Residential Customers on Gillette Heating and Air Memberships
• Inform Residential Customers on Special Promotions (i.e. accessory of the month, in house offers as per website)
• Send Customers a link to the Google Review page and request reviews
• Perform Happy Calls
• Use Probing Questions to get information from potential customers
• Communicate effectively with Service Dispatcher and Customer Service Coordinator on scheduling needs
• When scheduling Sales appointments, qualify the sales lead (are they truly interested?)
• Take on Call Shifts
• Schedules the right technician, right time, with the right skill set
• Maintains organized and well notated customer records within company database
• Type service contract proposals for new residential customers
• Properly articulate solutions and appointment information to customers
• Actively monitor all electronic chats (podium, service titan, ring central), and respond to customer inquires in a reasonable amount of time
• All other duties as assigned

Weekly Duties:

Maintain office appearance (cleanliness)

Performance Indicators:

• Prompt response to all customer inquires
• Eventual job fluency, and ability to complete all assigned tasks accurately and quickly
• Completes all training courses as assigned by management
• High booking rate
• High attention to detail
• Comfortable speaking with customers over the phone
• Organizational abilities

Pay Rate: up to $22.00/hr DOE

Job Type: Full-time

Pay: Up to $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person