1 Dispatcher/Customer Support Representative Job in Spanish Fork, UT

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Dispatcher/Customer Support Representative

Clarion Home Services Group

Spanish Fork, UT | Full Time

$35k-45k (estimate)

9 Months Ago

Dispatcher/Customer Support Representative

$35k-45k (estimate)

Full Time 9 Months Ago

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Clarion Home Services Group is Hiring a Dispatcher/Customer Support Representative Near Spanish Fork, UT

Triple-T Plumbing, Heating, Cooling & Electric is a business dedicated to serving its community in the area of heating and air conditioning, air quality services, plumbing and electric. With a commitment to customer satisfaction and over 50 years of hands-on experience, our team can be trusted with virtually any service challenge. Due to the high demand for services, we are currently looking for an exceptional Dispatcher/Client Support Representative to join our team at our Spanish Fork, Utah location

Job Description:

In this role as Dispatcher/CSR, you will have direct contact with internal and external customers. Your primary duties will be to answer customer calls and requests, schedule service calls, and match the right technician to the right calls, helping achieve the company’s financial goals. This is an onsite position in Spanish Fork, Utah and typical shift is Monday - Friday 8:00am-5:00pm MST.

Why Work for Triple-T?

Great Growth Opportunities
Fantastically fun work culture
Medical (three affordable medical plans to choose from), Dental and Vision Insurance
Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
Company paid Short-Term and Long-Term Disability
Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical insurance, Pet Insurance, and ID & Legal Shield
401k with company match
Professional and Personal Development, Including Continued Education Assistance
Paid time off & 9 Paid Holidays

Qualifications:

Strong written and verbal communication skills with different personality and communication styles.
Highly organized and detail oriented
Ability to thrive in fast-paced environments and high-demand peak seasons.
IT competent – efficient typist, proficient with Microsoft Outlook, Work, and Excel, and phone systems
Competitive individual contributor who also loves to win as a team.
Experience in an HVAC, Plumbing, or Electrical setting highly preferred.
High school diploma or general education degree (GED) (Preferred, not required)
One year related experience and/or training in customer service and dispatching
Drug Screen & Background Check

Primary Job Functions:

Convert incoming calls into booked service appointments according to company guidelines.
Respond to customer requests via email, texts, and chats.
Educate and sell customers on company maintenance plans/memberships.
Outbound calling to preserve minimum maintenance and service calls for technicians.
Dispatch service calls by priority, urgency, and profitably to ensure daily revenue goals are met/exceeded.
Provide regular updates to customers throughout the day on technician’s progress and reschedule or move up service and/or maintenance calls according to company and service department guidelines.
Work with field service supervisors and service managers to ensure first calls for next day are assigned and strategically structured.
Relay accurate information to technicians regarding customer concerns and dispatch appropriately to ensure best in class customer service.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming service calls.
Special projects or tasks as requested by your manager.