Job Description Summary

What impact you’ll make:
Looking to make a global impact and solve problems?
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.
As the Customer Portfolio Manager, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives.

Job Description

What you’ll do:

As the Customer Portfolio Manager, you will:

• Serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, and contribute to the overall business strategy and growth.

• Develop and own site customer communication plan, coordinate and facilitate regular GE/Customer meetings reviewing open items and action plans and reviewing existing and new GE products/services that could provide value for the customer.

• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE

• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.

• Be responsible for managing the Outage planning and execution process and processing of Change Orders.

• Provide leadership in owning and driving all emergent/forced outage matters to resolution.

• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings.

• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

• Manage Digital and Total plant solutions agreements and coordinate with functional groups.

What you’ll bring (Basic Qualifications):

• Bachelor’s Degree from an accredited University (OR Associates degree from a college with 2 years of experience in a power generation industry)

• Minimum of 3-5 years of knowledge and experience within the power plant field services or contract management and /or Outage management.

Other Eligibility Requirements:

• Willingness and ability to travel and work On-site where GE GP is contracted to service for to up to 80% of the time managing GE's contractual agreement at the site with location; Greater Tampa Bay Area.

What will make you stand out:  

You are someone passionate who brings:

• Highly Proficiency in Microsoft Excel, Project, Primavera preferred

• Experience planning and executing outages.

• Strong leadership, financial and commercial skills

• Team leader in a dynamic, energetic, and proactive environment

• Strong interpersonal, communication & organizational skills

• Strong quality background with Black Belt certification

About Us

Inclusion & Diversity At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.

Click here to learn more: https://jobs.gecareers.com/global/en/diversity-at-ge

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $89,000.00 - 135,000.00 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This Senior Professional Band position is also eligible for A Variable Incentive (VIC PW ) Bonus of 10%.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least March 13th. 2024

Benefits Available to You:

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.

• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

#LI-Remote - This is a remote position