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Customer Service Manager-Intermodal
Job Category : QC Operations Corporate Requisition Number : CUSTO003314 Showing 1 location Job Details
Description
Quality Carriers, Inc. is the nations #1 tank trucking company. We transport a broad range of chemical products and provide our customers with value added services.
Were a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to each of the top 100 chemical producers in the world with US operations.
We employ over 2,000 people nationwide and have over 200 people in our Tampa based corporate office.
Essential Functions :
Skill / Knowledge Requirements
Minimum education / experience necessary to perform the job :
We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off / Holiday Schedule, in addition to Medical, Dental and Vision plans).
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military / veteran status or other characteristics protected by law.
Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening.
Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Skills
Preferred
Communication *Intermediate* Conflict Resolution *Some Knowledge* Google Apps Suite *Some Knowledge* Customer Service *Advanced* Self Motivated *Intermediate* Time Management *Intermediate* Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Education
Required
Associates or better.
Preferred
Bachelors or better.
Experience
Required
2-5 years : Transportation / Logistics Support Role
Preferred
2-5 years : Rail Intermodal
2-5 years : Customer Service
Last updated : 2024-04-23
Full Time
Transportation
$67k-87k (estimate)
03/11/2024
07/23/2024
qualitycarriersinc.com
BOONTON, NJ
100 - 200
2010
$5M - $10M
Transportation
Quality Carriers Inc is a transportation/trucking/railroad company based out of 793 Norton Ave, Barberton, Ohio, United States.
The job skills required for Customer service manager include Customer Service, Planning, Microsoft Office, Time Management, Verbal Communication, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.