242 Customer Service Agent Jobs in Tampa, FL
ReqRoute,Inc is Hiring a Customer Service Agent Near Tampa, FL
Position Type: 11 Months
Location: Tampa, FL- 100% RemoteJob Description• Knowledge of US Healthcare and basic insurance terminologies. Preferable experience in Medicare Customer Service• Answering inbound calls and make Outbound calls related to Policy benefits, eligibility, claim status, check status etc and meets process targets assigned from time to time. Basic Computer Skills, Excellent communication skills and comprehension skills• Willingness to work in shifts between 8am - 8pm (shift differential will be provided)• To maintain Quality as per process requirement• To achieve assigned production targets on regular basis• Display high levels of professionalism in the work delivered and overall conduct• To maintain confidentiality of work done while in office or WFH environment• Regular attendance is mandatory • Must have a minimum 1 year experience in a high-volume inbound Call Center environment with strong customer service skills• Must be computer literate and able to multi-task – i.e. document call experience while using the Quality Program.• Typing 35/wpm required• Excellent communication and interpersonal skills.• Must have High school Diploma or GEDRequired Skills• Responsible for inbound and Outbound phone inquiries primarily dealing with either:• Member benefits and eligibility related to the HMO, EPO/PPO, Medicare and Medicaid, CHP and• Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or departments.• Interact with customers, document call specifics and demonstrate quality program behaviors to create an outstanding relationship with each caller.• Work with outside vendors as needed to answer questions or resolve issues.• Respond to member correspondence/email in writing utilizing an existing system to effectively respond to members.• Conduct orientation through welcome calls to new members by providing an overview of the Information and pertaining administrative policy.• To maintain Quality as per the SLA• To maintain Productivity as per the SLA• Continuously meet and exceed the assigned Targets• Performance should be maintained in accordance with the process performance parameters• To maintain confidentiality of work done• To follow all regulatory requirements and procedures as per the company policy• Display high levels of professionalism in the work delivered and overall conduct• To maintain confidentiality of work done while in office or WFH environment Training: o Length: 8 Weeks, 2 Weeks in sandboxo Candidates cannot miss any training days• Additional Information: o Candidates must be flexible to work a rotating shift schedule between the hours of 8AM-8PM, Monday-Sunday • Shift differentials will be provided for evening/weekend hoursRegards,Rahul Yadav
(408) 560-3956rahul@reqroute.comhttp://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)DISCLAIMER:The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this emailReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law (www.reqroute.com). We are committed to providing exceptional experience. To give feedback please email us at support@reqroute.com.
Job Summary
Full Time
Business Services
$35k-43k (estimate)
06/09/2023
06/25/2024
reqroute.com
SAN JOSE, CA
50 - 100
2008
YASH DAVE
<$5M
Business Services
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The job skills required for Customer Service Agent include Customer Service, Call Center, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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