Be a Star at the Straz Center for the Performing Arts!

The Customer Service Representative is responsible for creating a positive customer experience by providing clients with accurate Straz Center information, including performances, events, donor/development, parking, Patel Conservatory programs/events, and restaurants (onsite and in the vicinity of The Straz). The Customer Service Representative is also responsible for assisting with the purchase and/or pick up of tickets to Straz Center programs/events.

Located in downtown Tampa, the Straz offers flexible hours, event-based schedules including evenings and weekends, and a team-based work environment. The Straz benefits for part-time staff include employee discounts and a 403(b) plan.

Essential Functions:

• Ensures all clients receive superior customer service by providing timely and accurate information regarding events through face-to-face communication, telephone, online chat, and email.
• Uses a prescribed script and client list to make outbound sales and informational calls as directed.
• Accurately accounts for his/her monies, including cash.
• Distributes "Will Call" tickets at the ticket window.
• Processes daily ticket sales.
• Creates reservations for Maestro's restaurant and Maestro's Café.
• Inserts "mailers" and ticket orders for mailing.
• Assists in providing coverage for the Receptionist, answering questions, and directing telephone calls appropriately.
• Assists in the job orientation of new employees as a mentor.
• Provides quality customer service to all internal clients with ticketing needs.
• Assists with miscellaneous ticket office projects as directed.
• Required to work evenings and weekends according to business need.
• Work in the Arrival Plaza to collect payment for guest self-parking.
• Works in retail locations on The Straz campus as needed.
• Undertakes any other duties as directed by the management team.
• The employee must possess acute hearing and comprehension skills to speak with customers in person and on the phone.
• Must be able to enter information into the ticketing system in real-time while talking with a customer.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Excellent verbal and written communication skills, including a professional and friendly phone demeanor.
• Active listening skills.
• Ability to compose professional and grammatically correct business correspondence.
• Courteous and friendly demeanor.
• Accurate cash and credit card handling skills.
• Proficiency with basic math computations (making change).
• Ability to respond in a calm and professional manner under stress.
• Strong attention to detail.
• Computer literate.

Education and Work Experience:

• High school diploma or equivalent.
• 1 year's previous customer service experience required.
• Tessitura or ticket office software experience a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job, the employee is regularly required to remain in a stationary position and communicate using the telephone. The employee is frequently required to traverse the facility or remain stationary, reach, communicate, and exchange information. The employee is occasionally required to operate office equipment and perform departmental essential functions.
• The nature of this job requires the employee to work on-site as a regular work routine.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Most of the work is done in the Ticket Sales Office, which has a moderate noise level.
• If working outside in the Arrival Plaza, all weather conditions may occur.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at www.StrazCenter.org to learn more about the Straz Center.