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Who We Are:
Lavu is a rapidly growing scale-up in the SaaS and Payments industry, dedicated to revolutionizing the restaurant industry. We are seeking an exceptional Customer Experience Manager who not only possesses strong relationship-building skills but also shares our customer-first mindset. This is an incredible opportunity to be part of a mission that positively impacts the lives of restaurant owners.
As a Customer Experience Manager, you will be responsible for managing a portfolio of clients in your assigned territory, ensuring their satisfaction and success. Working closely with teams across departments, you will strive to understand each client's unique business needs and cultivate strong relationships. By regularly providing updates, guidance, and support, you will play a vital role in maximizing client satisfaction and driving their growth. The role is in office, and on site with our customers in the Tampa Bay area.
Key Responsibilities:
Requirements:
This is an in person role, working 3 days in office and 2 in the field each week. As a Customer Experience Manager at Lavu, you will play a vital role in our customers' success and contribute to the ongoing growth and innovation of our company. Join us in shaping the future of the restaurant industry!
Who You Are:
What You’ll Do:
What We’d Like To See:
Full Time
Software & Cloud Computing
$80k-118k (estimate)
12/09/2023
05/01/2024
lavu.com
ALBUQUERQUE, NM
50 - 100
2010
LIM ANDY
$5M - $10M
Software & Cloud Computing
Lavu Inc. was formed around the idea of using technology to create products that improve the lives of small business owners. Our cloud-based iPad point of sale system offers all the functionality of a traditional system, with all the customizability and flexibility modern technology provides. We also care about the quality of our employee's lives. If Lavu sounds like a good match for your business or as an employer, please visit our website. http://www.lavu.com/
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.