Job Overview

The Sales Account Manager, reporting to the Regional Sales Manager, plays a pivotal role in acquiring new business and nurturing existing customer relationships. As a vital member of the sales team, this role focuses on strategic planning, administration, and optimizing revenue within their assigned territory.

Duties & Responsibilities

Sales Activities

• Meet or exceed minimum sales activity requirements set by the company.
• Achieve or surpass revenue and customer retention goals.
• Utilize Customer Relationship Management (CRM) tools to manage and track customer interactions.
• Continuously sell all products and services offered by Gateway or affiliated companies.
• Collaborate with the sales and operations team to develop effective sales and service strategies.
• Proactively conduct outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market through client care visits.

Account Management

• Develop and maintain existing customer relationships through ethical and appropriate methods.
• Identify Key Accounts where revenue may be decreasing and formulate retention strategies.
• Conduct strategic account reviews with all assigned customers regularly.
• Ensure timely follow-up on all account issues for Key Accounts.
• Organize sales activities and utilize geocoding to maximize productive time.

Market Analysis and Reporting

• Develop an annual sales and marketing strategy to accomplish sales goals and budget.
• Monitor and anticipate competitive activity to position Gateway or affiliated company as the preferred vendor.
• Complete standard weekly and quarterly reports along with any ad hoc reporting requests.

Customer Service

• Liaise with customers to understand their requirements for current and upcoming products and services.
• Handle and respond to all customer problems and inquiries expediently and in the best interest of both the customer and the company.
• Debrief on any Key Account service issues with the appropriate Operations team members.
• Understand the unique needs and challenges of each veterinary clinic and tailor our services to meet those requirements.

Education, Training & Qualifications

• Previous industry experience, including familiarity with veterinarian clinics or the vet industry.
• 2 years of account management or equivalent in-hospital experience.
• Understanding and application of account management skills.
• Post-secondary education, preferably in business or sales and marketing an advantage.
• Proficiency in Microsoft Office suite and strong internet skills.
• Comfortable working towards Key Performance Indicators (KPIs).
• Clean driver's record and access to a vehicle.

Skills & Abilities

Communication Skills

• Active listening skills.
• Exceptional oral and written communication skills.
• Ability to effectively convey complex information to both technical and non-technical stakeholders.

Personal Motivation

• Self-starter with initiative and internal motivation.
• Maintains integrity and organizational norms.
• High energy and stamina with a sense of urgency.
• Effective stress management and commitment to success.
• Positive attitude and enthusiasm.
• Strong organizational and time management skills.
• Tenacious and resilient in pursuing sales objectives.
• Independence and continuous self-improvement.

Interpersonal Skills

• Team player with a willingness to assist others.
• Demonstrates sensitivity, empathy, and reliability.
• Persuasive with a keen sense of judgment.
• Decisive and creative in problem-solving.
• Maintains a professional appearance and demeanor.

Working Conditions

• Mobility to drive a vehicle for business needs.
• Ability to sit for up to eight (8) hours per day.
• Ability to walk for up to four (4) hours per day.
• Proficient in operating a personal computer.
• Regular communication over the phone with customers and colleagues
• Up to 50% travel (overnight) as required.