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Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.
Main Duties and Responsibilities:
Internal & External Communication
Inventory Management
Quality
Cost Management
Targets
Qualifications
Education:
Work Experience:
Technical Skills: (Certification, Licenses and Registration)
Language / Communication Skills:
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: Up to 25%
Exemption Classification: Exempt
Internal Relationships:
External Relationships:
Work Environment / Requirements of the Job:Normal office environment
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): General Manager, Unit
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: Varies by unit
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: Varies by unit
gategroup Competencies Required to be Successful in the Job:
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Restaurants & Catering Services
$97k-130k (estimate)
03/28/2024
04/26/2024
gategourmet.com
SCHIPHOL, NOORD-HOLLAND
3,000 - 7,500
1991
H. F. HOIJER
$50M - $200M
Restaurants & Catering Services
The job skills required for Customer Account Manager include Presentation, Customer Service, Account Management, Leadership, Customer Relationship, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Manager. Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Manager jobs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
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Schedules customer meetings and travels to customer locations as required.
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Think about the skills needed to handle an angry customer.
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Establish a dynamic team, and restructure as appropriate.
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Upsells should align with customer goals.
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