Description

Scheduler

The primary function of the Scheduler is providing exceptional customer service, answering phone calls, initiating phone calls with our Doctors and Staff, scheduling all new incoming cases, re-scheduling cases throughout the lab, Coordinating and scheduling outsourcing cases and ensuring that all cases are scheduled accurately and efficiently.

Schedule: Full time 40 hours Monday-Friday 

Compensation: $19-$22 an hour depending on experience 

Company Overview: Frontier Dental Laboratories is a leading full-service dental lab specializing in everyday crown and bridge work, as well as high-quality aesthetic restorations, smile design, full mouth reconstruction, and implants. We take pride in our ability to craft Custom, Precise, and artfully made Dental Restorations at the highest quality in an Ethical, Professional, Responsive, and Caring manner. 

Benefits: Frontier Dental Labs recognizes the importance of providing our employees the opportunity to participate in a comprehensive and competitive benefits program. A competitive benefits program is key to our continued growth as an organization and offers our employees benefits in support of overall health and financial security.

· 401k with employer matching

· Health benefits that includes Medical, Dental, Vision, Supplemental health and H.S.A/FSA accounts

· Company paid Basic Life Group Life Insurance, Short Term Disability and Long Term Disability benefits.

· Employee Assistance Program

· Holiday pay, Sick Pay and Vacation Pay. 

Essential Functions

• Schedule all new incoming cases including implants and redo cases.
• Schedule IOS cases, Appliances and Diagnostics
• Meet and exceed all of our customers’ expectations by building long-term relationships with every customer to retain and grow all clients.
• Call and re-schedule no-go cases.
• Communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Keeps accurate records of discussions and correspondence with customers.
• Proactively communicates continuous process improvements to leadership.
• Updates case boxes, applicable work order/case tracking system and applicable customer management system to reflect changes in shipping dates.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Technical Advisors to ensure completion of rush cases.
• Informs next working shift of important production updates.
• Ensure case contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Proactively call hold cases. 
• Prints/reprints prescriptions from work order/case tracking system as necessary. 
• Monitor and actively manage missing case dates in Evident. 
• Monitor and manage Emp/incomplete accounts.
• Invoicing corrections
• Assist end of month statements 
• Evaluate daily invoices, make correction notes and work with accounting for proper customer corrections.
• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Performs other related duties and projects as business needs require at direction of management. The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, subtract, or change the job functions. 

Requirements

Minimum Skills and Requirements

• Excellent problem-solving skills.
• Excellent organizational skills.
• Strong team building ability.

Education & Experience

Required

• Ability to communicate clearly with employees, management, and team members.
• Demonstrated prioritization and time management skills.
• Demonstrated ability to maintain organization in a fast-paced environment.

Preferred

• Prior dental experience or background, a plus.
• Basic dental training.

 Skills & Competencies

• High level organizational skills, time management skills and ability to work effectively in a fast-paced environment to consistently meet deadlines.
• Ability to anticipate, identify and resolve problems in a timely and positive manner.
• Strong technology skills and the ability to leverage technology in work processes. 
• Knowledge of principles, procedures and best practices in the industry

Physical Requirements

• Sitting continuous for 8 hours.
• Standing particularly for sustain periods of time.
• Bending or stooping continuously for 8 hours.
• Must be able to lift, push, and carry up tp 15lbs.
•  The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Crouching. Bending the body downward and forward by bending leg and spine, 8 hours.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers, pinch, grasp.
• Able to use hand tools with repetitive vibration and manual dexterity.

Work Condition

• Travel: N/A
• Work Condition: Lab/Office

Work Eligibility

• Must be at least eighteen years of age
• Must pass work eligibility requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.