Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

*Please note this a hybrid 3x in-office role based in San Mateo, CA.

The Director of Talent Management will play a pivotal role in developing and implementing strategies to attract, retain, and develop top talent within our organization. You will lead a team dedicated to building world-class talent programs that cultivate a high-performing, growth-minded culture and an employee experience that employees view as the best time of their careers. Your responsibilities will encompass leadership of programs across talent management, including performance enablement, employee listening, employee learning and development, and strategic talent assessment and planning.

Responsibilities:
Use data-driven insights and industry best practices to design, optimize and execute talent management processes in the following areas:

• Performance Enablement
  • Spearhead the design and implementation of performance enablement systems, processes, and tools to drive individual and organizational performance excellence
  • Design programs and lead team to provide strategic guidance and support to managers and employees on setting OKRs (objectives and key results), providing feedback, and addressing performance issues
  • Analyze performance data to identify trends, strengths, and areas for improvement and develop actionable insights to enhance overall performance
• Employee Listening
  • Lead the development of strategies to effectively measure, summarize, and enhance the Freshworks employee experience
  • Design and implement regular surveys and assessments to measure employee engagement and identify opportunities for improvement
  • Collaborate with cross-functional teams to address employee concerns, improve the work environment, and promote a culture of high performance, recognition, inclusivity, and belonging where employees are empowered to do their best work
• Learning and Development
  • Develop and lead a team to execute a comprehensive learning and development strategy that aligns to our core global programs, focused on company objectives and employee growth needs and a lens on operationalizing and building rigor
  • Design and implement an integrated approach to development across the talent management function, including training programs, workshops, and resources to support employee development and career growth
  • Evaluate the effectiveness of learning initiatives and adjust strategies as needed to ensure alignment with organizational goals and employee needs 
• Strategic Talent Assessment and Planning
  • Design and implement talent assessment e.g., calibration and succession planning, processes to identify and develop high-potential talent for key roles within the organization
  • Work closely with leadership, partner COEs and within talent management to assess current and future talent needs and design a process that will build robust talent pipelines
  • Develop and implement tools and practices to increase the adoption of key talent practices and talent development plans to prepare employees for future leadership roles to ensure the continuity of critical functions

Qualifications

• Bachelor’s degree in Human Resources, Industrial Organizational Psychology, Business Administration, or a related field; Master’s degree preferred
• Proven experience (15 years) in talent management, HR Leadership, or related roles
• Strong understanding of talent management principles, practices, and trends
• Excellent interpersonal, communication, facilitation and leadership skills
• Demonstrated ability to build and maintain effective relationships with stakeholders at all levels
• Strategic thinker with the ability to translate vision into actionable plans and initiatives
• Strong analytical skills with the ability to leverage data to drive insights and decision-making
• Agile and curious leader with experience working in a fast-paced, rapidly changing environment and a willingness to be involved in programs from conception to execution

Additional Information

The annual OTE salary range in San Mateo for this position is between: $195,690-$318,010 USD.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities, and our business.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.