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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Please note this role requires an in office presence presence in our Denver, CO office a minimum of 3 days a week up to 5 days a week.
TAMs provide expertise to help our customers fully leverage the Freshworks suite of products, as well as strategic guidance to help our customers realize their goals for customer and employee engagement. In every interaction, we put our customers first and strive to exceed every expectation. Our ultimate goal is to deliver that “wow” experience that turns customers into advocates and Customers for Life.
As the Freshworks product suite grows and becomes more powerful, so do the needs of our customers. The Field TAMs in the Support team will be responsible for supporting customers’ who opt for the Premium Support Services. This requires a high level of coordination with Customer Success Managers, Support, Product and Engineering. You will directly support a portfolio of accounts that fall under the Premium Support Services, and will engage with broader teams in India, US and Europe on an as-needed basis. You will scale processes, content and strategies where appropriate, with the goal of supporting and empowering the TAMs in the POD.
What you’ll do:
Colorado Pay Range: $108,200 - $175,900 comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Full Time
Software & Cloud Computing
$92k-118k (estimate)
05/08/2024
07/06/2024
freshworks.com
SAN MATEO, CA
3,000 - 7,500
2010
RATNAGIRISH MATHRUBOOTHAM
$50M - $200M
Software & Cloud Computing