The Opportunity: 

The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.

What You Will Do:

This is a versatile role that supports the digital media buying operations team, which may include:

• Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
• Register new users and manage account permissions
• Process orders and facilitate client communications for Email marketing campaigns
• Execute basic SEM optimization tasks
• Learn the fundamentals of digital media buying operations and supporting technology
• Ability to identify and report any critical or reoccurring customer service issues
• Utilize effective time management and prioritization skills in order to handle a high volume of client communications
• Data Entry and other ad-hoc tasks as assigned

Who You Are:

• Strong computer literacy
• Excellent written communication skills
• Excellent attention to detail
• Ability to wear multiple hats
• Ability to work independently in a remote setting
• Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)
• Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role
• Demonstrable history of personal achievement and work ethic 
• Strong desire to work in the advertising technology industry
• Industry experience is preferred, but not mandatory

Compensation

The base salary range represents the minimum and maximum of the salary range for this position based on the primary location. The salary for this role is $35,000 - 45,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competency, experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

We support each member of the Frequence team with a comprehensive employee benefits package including health and well-being benefits, retirement contributions, 401(k) savings plan, and much more. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This position requires candidates to be located in the Pacific Standard Timezone, Mountain Standard Timezone, Eastern Standard Timezone or Central Standard Timezone. 

At this time Frequence is unable to hire candidates for this position that sit in the state of California. 

Why Frequence?

Frequence is proud to be certified as a Great Place to Work.

Our people-first culture and distinctive mission set us apart from others in the industry. As our company grows, so does our need to add sharp, ambitious, and talented people to our team. We're approachable, inclusive, and encourage open dialogue within our community. This is a place where your voice matters. Join us and let's see what we can build together.

Some of the industry-leading benefits we offer include:

• Competitive compensation
• Stock options and retirement plans
• Health, dental and vision insurance
• Short-term disability, Long-term disability, & Life insurance 
• Flexible PTO and remote work options
• And more

Frequence, Inc. is an Equal Opportunity Employer. At Frequence, Inc. we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Frequence, Inc. to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.

Privacy Policy can be reviewed here.

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