You haven't searched anything yet.
FrankCrum is a Top Workplace!
Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses.
Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and continues to expand.
In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment echoed throughout the family of companies always to do the right things for the right reasons!
Click here to learn more about FrankCrum!
The Role You’ll Play to Create Success
We are eager to announce a full-time BilingualCustomer Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by providing excellent customer service to our policy holders.
Assists insureds, agents and others in a manner that fosters enriched relationships with these customers and provides accurate solutions.
Systematically reflects on what is working and how to achieve better results.
Documents process and procedures, researches methodology, diagrams workflows and tracks projects.
Analyzes and recommends changes in processes; tracks changes and maintains pre and post change documentation.
Assists with general questions, payments, and inquiries regarding policies and the related commissions, ordering policy audits, tracking and communicating audit progress.
Organization and filing policy documents and information.
Assists with issuing refund and commission checks.
Assists with the preparation of monthly journal entries by gathering claims details from third party administrators and various bank statements and assembling the data for review by management.
Assists with reconciliations for GAAP and STAT reporting.
Assists with accounts payable processing and the monitoring of accounts receivables balances.
The Attributes We Seek
Keys to success in this position include two (2) experience in customer service, administrative, accounting, and active use of required technology in work environment (Visio, MS Office Suite, Access, Data Mapping, Call center software (ACD, IVR, CTI).
A Bachelor’s degree and Spanish bilingual is preferred.
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including :
Health Insurance is zero dollarpaycheck cost for employee's coverage and only two-hundred-twenty-fivedollars a month for family!
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Employee Assistance Program at no cost to the employee
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education reimbursement up to five thousand two hundredfifty dollarstax free per calendar year
PTO cash out
Tickets at Work
Access to the Corporate America Family Credit Union
Employee and client referral bonus programs
Paid volunteer time
FrankCrum, a family-owned business-to-business entity since 1981 made of several companies : FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida.
This family of employer solutions employs approximately 400 people who serve over 4,000 clients throughout the United States.
FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family.
By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices.
The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties.
Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our client’s day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Last updated : 2024-03-25
Full Time
Business Services
$56k-74k (estimate)
03/27/2024
04/11/2024
frankcrum.com
BELLEAIR, FL
100 - 200
1981
HALEY CRUM
$10M - $50M
Business Services
The job skills required for Customer support specialist include Customer Service, Call Center, Commitment, Life Insurance, Health Insurance, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.