33 Customer Support Specialist Jobs in Clearwater, FL
Malwarebytes is Hiring a Customer Support Specialist Near Clearwater, FL
A dynamic Customer Support Specialist, who will be responsible for delivering exceptional, World Class service to our customers. Through your daily actions, you will elevate our service delivery and be a strong supporter of the overall success we achieve. This position serves as a customer/client advocate, which involves hands-on contributions to the daily departmental workload. You will directly support all Malwarebytes consumer products working closely with Sales and Technical Support to ensure that Malwarebytes provides exemplary customer service. All customer interactions are through phone, email, web, and chat.
What You’ll Do:
- Provide problem resolution and customer satisfaction via telephone, live chat, & email ticket that may include:
- Answering questions regarding customer accounts including purchases, refunds, cancellations, licensing, and account access.
- Answering questions regarding how to download or uninstall Malwarebytes software.
- General information about Malwarebytes products and services while being the first line of defense when routing cases volume.
Skills You’ll Need to Have:
- 1-3 years’ experience in a call center or customer service position
- Customer Focus
- Effective communication
- Strong understanding of technical software products
- Team oriented and Collaborative Worker
- Excellent verbal and written skills
- Proficiency with Microsoft Office
- Dependable time management skills
- Excellent attention to detail
- Quick learner
- Excellent interpersonal skills
- Ability to maintain a positive attitude in a fast-paced work environment
Benefits and Perks:
- An opportunity to do something great for yourself and the world
- A great work environment that supports growth, development, and most importantly having fun!
- Comprehensive medical, dental, vision, and life insurance coverage
- 401k company match
- Open Time Off Policy
- Employee Referral Bonus Program
- Employee Polygraph Protection Act
- Know Your Rights: Discrimination is Illegal
- Family and Medical Leave Act (FMLA)
Job Summary
Full Time
Software & Cloud Computing
$43k-54k (estimate)
03/15/2024
05/14/2024
malwarebytes.com
SANTA CLARA, CA
500 - 1,000
2008
Private
MARCIN KLECZYNSKI
$50M - $200M
Software & Cloud Computing
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About Malwarebytes
Malwarebytes provides anti-malware, endpoint protection and security software solutions to the internet security industry.
The job skills required for Customer Support Specialist include Customer Service, Call Center, Products and Services, Microsoft Office, Life Insurance, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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