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Boyd Industries, a manufacturer of specialty Orthodontic, Pediatric and Oral Surgery equipment is seeking a Product Support Service Technician. The ideal candidate will have mechanical or assembly background with technical skills in plumbing, electrical or mechanical systems.
Responsibilities include, but are not limited to:
*Assists the customer from the initial call to the end solution in a professional, respectful, and courteous manner.
* Track all Service Calls; accurate data entry into CRM, opening & closing orders and cases.
* Troubleshoots and resolves technical issues with Company dental equipment through telephone and Internet support.
* Inspects and tests malfunctioning medical or related equipment, following manufacturers' and Company's specifications and using test and analysis instruments.
* Disassembles malfunctioning equipment and remove, repair, or replace defective parts, such as motors, clutches, or transformers.
* Tests or calibrates components or equipment, utilizing manuals and troubleshooting techniques.
* Studies and reads technical manuals; attend training sessions to maintain current knowledge.
* Follows technical processes to create efficiencies and maximize productivity.
* Researches catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt.
* Plans and carries out work assignments, using blueprints, schematic drawings, technical manuals, wiring diagrams, or liquid or air flow sheets, following prescribed regulations, directives, or other instructions as required.
* Diagnoses cause of electrical or mechanical malfunction or failure of the operational equipment; performs preventative and corrective maintenance.
* Plans, directs, and records periodic electrical testing, and escalate, recommends or modification to QM or replacement of equipment that fails to meet acceptable operating standards.
* Contribute expertise to develop medical maintenance standard operating procedures.
Boyd offers a comprehensive benefits package which includes medical, dental, vision, 401k, paid time off and 7 paid holidays. Boyd is an EOE.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Education:
Work Location: In person
Full Time
Medical Technology
$58k-81k (estimate)
02/26/2024
05/22/2024
boydindustries.com
CLEARWATER, FL
50 - 100
1957
Private
ADRIAN E LATRACE
$10M - $50M
Medical Technology
The job skills required for Product Support Specialist include Troubleshooting, CRM, Data Entry, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
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Quotes from people on Product Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
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