You haven't searched anything yet.
Compensation: $16.54 - $20.05
Position Summary:
Financial Assistance Services provides the means for students to pursue their post-secondary educational endeavors.
St. Petersburg College (SPC) takes pride in helping students finish what they start, therefore assisting students with the financial aid process is critical in getting the student started in the best possible position to succeed. SPC is seeking a dynamic and energetic Student Support Specialist for our fast-paced financial assistance services verification department. To be a strong candidate for consideration, we are looking for someone who:
The Student Support Specialist typically assists students at the Epi-Tech campus, via Virtual Advising Sessions, with document intake, and answering questions about FAFSA. Assistance is also provided via phone and email with a full spectrum of financial aid related questions. The Student Support Specialist will provide more detailed advising for students and parents. A thorough understanding of the FAFSA, verification, and SAP are just a few items that the Student Support Specialist will need to be familiar with. Additionally, we are seeking a candidate who has strong critical thinking skills and who can learn new systems and processes fairly easily.
Education:
Associate's degree.
Experience:
At least 2 years of comparable customer service experience required. Financial aid experience preferred.
* Prior administrative experience; directly related to reporting, data entry, and data
organization.
* Direct Advisement or experience working with college students is a plus, but not required.
* Exceptional customer service, detail-oriented, and ability to be self-motivated.
* Strong organizational and time management skills.
* Excellent verbal and written communication.
* Program and/or project management experience.
* Knowledge and regular use of all Microsoft Office software; Excel, Word, PowerPoint, etc.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.
Knowledge:
Skills:
Physical:
Responsibilities:
These duties are a representative sample; position assignments may vary. | Potential Frequency | |
---|---|---|
1. | Counsels and advises incoming and returning students on academic programs and progress, financial aid, internships, careers, study abroad programs, and/or other related programs. | Daily 50% |
2. | Performs a variety of counseling support duties which includes conducting placement tests, responding to student and/or parent inquiries, advising students on coursework, and providing prospective student support. | Daily 30% |
3. | Prepares, reviews, and submits a variety of operational and student records, reports, forms, regulatory information, and related documents. | Daily 10% |
4. | Performs other duties of a similar nature or level. | As Required |
Full Time
$43k-56k (estimate)
06/04/2023
05/10/2024
mctft.com
St Petersburg, FL
<25
The following is the career advancement route for Student Support Specialist positions, which can be used as a reference in future career path planning. As a Student Support Specialist, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student Support Specialist. You can explore the career advancement for a Student Support Specialist below and select your interested title to get hiring information.