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Position: Help Desk Analyst I
Job Type: Part-time (Non-exempt)
Job Location(s): Downtown Chicago, Hyde Park
Salary: $19.00/hour
Supervisor’s Title: Chief Operating Officer/IT Director
Employees Supervised: None
WORK SUMMARY:
Under the direction of the COO & IT Director, the Help Desk Analyst I role supports the efficiency and effectiveness of the Trust IT operations; enforces proper IT governance policies and procedures; research, plans, coordinates, and supports all Trust computers, operating systems, and network conductivity. The Help Desk Analyst I is knowledgeable and current in the IT field and its best practice and serves as the IT support for the Trust.
DUTIES:
1. Respond to IT support requests and hardware related issues across organization
2. Operate, maintain, and secure the local area network, internet connectivity, servers, switches, and hubs.
3. Conduct ongoing reviews of current structures and methods to identify areas for improvement and respond to department requests.
4. Must have Windows Active Directory, Azure, and office 365 experience.
5. Serve as desktop support for Trust staff, conduct training sessions for staff as needed, and enforce personnel technology policies.
6. Maintain inventory of all IT and digital media equipment.
7. Point of sale support, attention to detail, and ability to follow project schedules
8. Must be willing to travel to site locations and work weekends as needed (on-call)
9. Coordinate multi-media/audio-visual setup and support
10. Perform other duties as assigned by the COO/ IT Director.
11. As a team member of the Frank Lloyd Wright Trust, demonstrate positive interpersonal skills that promote open communication and respect for all positions, maintain confidentiality and contribute to the organization’s success.
QUALIFICATIONS:
ENVIRONMENT:
Administration offices are located in a downtown-accessible historic building. Oak Park and Hyde Park Trust sites are located in multi-level work areas not accessible to the mobility impaired. The position requires frequent and regular computer and phone use and travel to multiple work locations. The workplace is a smoke-and-drug-free environment. Weekend and evening hours are required—equal opportunity employer.
HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:
Employees are advised on OSHA standards through required signage and administrative updates compliant with federal and state law.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Type: Part-time
Pay: $19.00 per hour
Expected hours: 15 per week
Benefits:
Experience level:
Schedule:
Experience:
Work Location: In person
Part Time
$59k-74k (estimate)
02/24/2024
04/06/2024
The job skills required for Help Desk Analyst I include Help Desk, IT Support, Active Directory, Computer Science, Desktop Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst I positions, which can be used as a reference in future career path planning. As a Help Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst I. You can explore the career advancement for a Help Desk Analyst I below and select your interested title to get hiring information.
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Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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