Position Summary

Works with customer and technician to identify required maintenance

Position Responsibilities :

Advises customers on necessary and recommended services.

• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedule appointments with customer.
• Meets standards for repair and order production.
• Maintains customer satisfaction at or above Company standards.

Specific Knowledge, Skills or Abilities Required :

Excellent problem-solving capacity

Technical support skills

Detail oriented

Competencies :

Customer Mindset : Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.

Adaptability & Innovation : Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.

Relationship Building : Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.

Accountability : Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.

Decision Making and Judgment : Makes timely, informed decisions that take into account the facts, goals, constraints and risks.

Talent Development (Self and Others) : Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities.

Willingness to work with others and coach / teach in effort to develop and support other employees’ development.

Position Qualifications :

Education :

HS graduate or equivalent

Experience :

2 years of related experience

Work Environment and Physical Requirements :

Office Environment

Vision abilities required to validate and enter data on computer.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.

Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Last updated : 2024-02-23