Customer Service Manager

Duties:

- Oversee and manage the customer service team to ensure excellent service delivery
- Develop and implement customer service policies and procedures
- Train and onboard new employees
- Monitor and evaluate other cashiers
- Handle escalated customer complaints or issues
- Collaborate with other departments to improve overall customer experience

Requirements:

- Strong organizational and time management skills
- Excellent communication and phone etiquette
- Ability to handle difficult or irate customers with professionalism and empathy
- Proficient in basic math for handling transactions and inventory management
- Previous experience in a customer service or managerial role preferred
- Familiarity with administrative tasks such as data entry, filing, and record keeping

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person