18 Customer Service Representative Jobs in Waterbury, CT
Forummolding is Hiring a Customer Service Representative Near Waterbury, CT
****Customer Service Representative - Full Time and Part Time****
Job Type:
* Full-time
* Part-time
Number of hires for this role:
* 2 to 4
****Qualifications****
* Experience:
Customer Service in Manufacturing arena, 2 years (Required)
* Language:
English and Spanish (Preferred)
****Full Job Description****
* All general order entry duties; enter and maintain customer purchase orders in CRM
* Provide timely feedback to customers regarding order status, shipping methods, expedites, etc.
* Maintain a clean, safe and orderly work place
* Communicate and follow up on routine matters with internal departments
* Prepare customer certs/packing slips for Engineering orders
* Maintain sales orders/part files and records, including technical drawings
* Process order acknowledgements
* Answer phones, greet guests
* Other duties as assigned
* High school graduate or equivalent with 3 - 5 years Customer Service in manufacturing environment
* No Call Center Only Experience, Please
* Demonstrated ability using Microsoft Office products
* Ability to read title blocks on drawings/revisions
* 1-2 years Technical Customer Service/Document Control a plus
* Excellent communication skills, organized and detail oriented
* Ability to multi-task, prioritize and manage time effectively
* Must work well under pressure with a positive attitude
* Must have a strong sense of responsibility
* Dependable and trustworthy person
Job Types: Full-time, Part-time
****Benefits:****
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Vision insurance
****Schedule:****
* Monday to Friday
****Experience:****
* Customer Service in Manufacturing arena: 2 years (Required)
****Location:****
* Waterbury, CT (Preferred)
****Work authorization:****
* United States (Preferred)
****Language:****
* English and Spanish (Preferred)
****Work Location:****
* One location
****Schedule:****
* Monday to Friday
****Work environment:****
* Office
****Communication method(s) used:****
* Phone
****Job Duties:****
* Answer incoming customer inquiries
* Collaborate with management teams to stay updated on new products, services, and policies
* Record customer information within our customer service database
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company's customer service policies
* Other duties as requested
****Benefit Conditions:****
* Waiting period may apply
* Only full-time employees eligible
****Work Remotely:****
* No
Job Summary
Full Time
$40k-50k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
