PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!

We make the dream possible. Be part of our dream team!

Your tasks:

• Consultation and support of our customers via telephone, email, and (video) chat for customers in US at our office location in Watertown, CT.
• Order processing in our E-commerce system.
• Handling returns and complaints.
• Communication with transport service providers.
• Process improvements and data maintenance.

You bring:

• 1-3 years’ experience in customer service / sales / e-commerce.
• English as a native language or excellent English skills.
• High motivation, especially for sales and willingness to learn continuously.
• Strong customer and service orientation, as well as excellent communication and teamwork skills.
• High level of self-organization and good time management.
• Enthusiasm for continuous process and workflow improvement.
• Good IT user skills and the ability to quickly adapt to new systems.

What we offer:

• International Collaboration: Work closely with global cross-functional teams, including sales, customer service, marketing, and product teams.
• Professional Development: Our company values continuous learning and development. You can expect support and resources to enhance your skills.
• Significant Impact: Your work will directly contribute to our brand's growth and visibility, making a tangible difference in our market presence and customers satisfaction.
• Dynamic Team: amazing colleagues who value and help each other grow!

We look forward to receiving your application and resume!

Job Type: Full-time

Salary: $35,000.00 - $40,000.00 per year

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Waterbury, CT 06708: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English at C1 level (Required)

Work Location: In person