9 CSR - Customer Service Representative Jobs in Waterbury, CT
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Jivetel Communications is Hiring a CSR - Customer Service Representative Near Waterbury, CT
We are seeking a Customer Service Representative to join our team!
Are you an organized people’s person who enjoys keeping customers happy and the gears of a company running smoothly?
We are looking for someone who first and foremost knows the value of happy customers and who can also take charge of daily and weekly tasks making sure they are done well and on-time. You will be responsible for helping customers by providing product and service information and resolving issues.
Responsibilities:
- Respond to customer inquiries
- Provide information about the products and services
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Processing and replying to billing and feature request related calls and emails
- Adding and removing services from customer accounts
- Provide basic pricing information for our residential sales products and services
- Telephone receptionist
Qualifications:
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Outgoing and enjoys interacting directly with customers to answer questions via phone and/or email
- Detail-oriented
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$37k-46k (estimate)
11/05/2023
05/16/2024
jivetel.com
LAKEWOOD, NJ
<25
2005
ISRAEL FLEISCHER
<$5M
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About Jivetel Communications
Since 2005, Jivetel has been at the cutting-edge of the developing communications industry, providing small to mid-sized clients with the very latest in cloud-based communications solutions. With a passion for perfection, Jivetel has earned the trust and confidence of corporate and nonprofit clients from across the spectrum who value the sense of partnership and cherish the personal relationship they share with Jivetel. In a recent survey, an astounding 98% of our clients rated Jivetel as exceeding their expectations in functionality, reliability, expertise, responsiveness and overall satisfac...tion.
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The job skills required for CSR - Customer Service Representative include Customer Service, Products and Services, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR - Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative. You can explore the career advancement for a CSR - Customer Service Representative below and select your interested title to get hiring information.
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