Job Type:

• Full-time
• Part-time

Number of hires for this role:

• 2 to 4

Qualifications

• Experience:
  • Customer Service in Manufacturing arena, 2 years (Required)
• Language:
  • English and Spanish (Preferred)

Full Job Description

• All general order entry duties; enter and maintain customer purchase orders in CRM
• Provide timely feedback to customers regarding order status, shipping methods, expedites, etc.
• Maintain a clean, safe and orderly work place
• Communicate and follow up on routine matters with internal departments
• Prepare customer certs/packing slips for Engineering orders
• Maintain sales orders/part files and records, including technical drawings
• Process order acknowledgements
• Answer phones, greet guests
• Other duties as assigned
• High school graduate or equivalent with 3 – 5 years Customer Service in manufacturing environment
• No Call Center Only Experience, Please
• Demonstrated ability using Microsoft Office products
• Ability to read title blocks on drawings/revisions
• 1-2 years Technical Customer Service/Document Control a plus
• Excellent communication skills, organized and detail oriented
• Ability to multi-task, prioritize and manage time effectively
• Must work well under pressure with a positive attitude
• Must have a strong sense of responsibility
• Dependable and trustworthy person

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service in Manufacturing arena: 2 years (Required)

Location:

• Waterbury, CT (Preferred)

Work authorization:

• United States (Preferred)

Language:

• English and Spanish (Preferred)

Work Location:

• One location

Schedule:

• Monday to Friday

Work environment:

• Office

Communication method(s) used:

• Email
• Phone

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Considerations:

• Masks are optional for employees and visitors
• Personal protective equipment provided
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place
• Facility is disinfectant sprayed every week, also if a COVID case is identified
• Visitors must be registered before entering the facility

Work Remotely:

• No