Doctor Studio a Forum Health Provider is looking for a full time Administrative Liaison(Front Office) This is a full time position Monday-Friday 7:30am-4pm

Job Summary

● Provides excellent customer service by greeting and acknowledging the client

● Resolves issues by offering solutions, explanations and options.

● Answers Inquiries and provides information to customers and visitors

● Provides high-level administrative support to clinical staff, and departments

● Processes transactions, memberships, and drop shipped items.

General Accountabilities

● Team player; ability to adopt the culture of the growing clinic and contribute to the vision of the practice

● Customer care; welcoming and receiving patients/visitors to the clinic by greeting them, checking them in, making them comfortable and attending to their inquiries both in person and via the telephone

● Strive for full customer satisfaction and maintain a friendly, helpful demeanor.

● Identifies and prioritizes problems and issues related to the service area.

● If problems are not resolved, report them to the office manager by EOD.

● Exhibits positive energy; knowledgeable and engaging while promoting DS products and services

● Update inventory of products, supplies and accessories

● Carefully schedule appointments and follow-up appointments to coincide with the Provider’s schedule and procedure timing

● Honest and dependable, clean, smartly dressed, motivated with superior communication skills

● General office duties; scanning documents, restocking and organizing client areas.

● Utilize Point of Sale (POS) to process transactions, memberships, etc.

● Utilize CRM, Microsoft Word and Excel, and patient satisfaction assessment software with a high-standard of proficiency expected.

● Respect patient privacy by adhering to the highest patient privacy standards and methods concerning patient records, treatments, procedures, medical history and contact information and use only for official purposes when necessary.

Job Qualifications

Customer and personal service knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, telephone etiquette and evaluating customer satisfaction.

Sales—effective communication and product knowledge—should understand a product's features and benefits from the customer's point of view so they can have more engaging conversations that lead to sales and service.

Problem-solving is the ability to determine why an issue is happening and how to resolve it.

Organized — the ability to stay focused on different tasks and use your time, energy, strength, mental capacity, physical space, etc. effectively and efficiently to achieve the desired outcome.

Integrity — you live by your deepest values, you're honest with everyone, and you always keep your word. Integrity is a highly valued trait, especially in leaders.

Self-directed — consistently makes correct decisions in day-to-day activities, makes few mistakes in execution or judgment, and needs only general supervision to deliver excellent results. They correctly assess what to do, and then they do it.

Psychology knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation

Emotional intelligence—intelligence (otherwise known as emotional quotient or EQ)—is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, grammar, and syntax

Technology Skills

● Customer relationship management CRM software

● Telephone software

● Point of sale software

● Internet browser software

● Medical EMR software

● Office suite software

● Operating system software

● Presentation software

● Spreadsheet software

● Word processing software

Education and Experience

● Education: High school diploma or equivalent

● Experience: Minimum of 2 years of related experience

General Skills

Active listening means giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation is actively looking for ways to help people. Be of service to clients and the team.

Social perceptiveness is being aware of others' reactions and understanding why they react as they do.

Speaking and talking to others to convey information effectively.

Critical thinking is using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work-related documents

Time management is managing one's own time and the time of others. Punctual.

Active learning means understanding the implications of new information for both current and future problem-solving and decision-making.

Oral comprehension is the ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral expression is the ability to communicate information and ideas in a way that others will understand. Using proper grammar and syntax.

Inductive reasoning—the ability to combine pieces of information to form general rules or conclusions—includes finding a relationship among seemingly unrelated events.

Speech clarity is the ability to speak clearly so others can understand you. Using proper grammar and syntax.

Speech recognition is the ability to identify and understand the speech of another person.

Deductive reasoning is the ability to apply general rules to specific problems to produce answers that make sense.

Written comprehension is the ability to read and understand information and ideas presented in writing.

Problem sensitivity is the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Expression — The ability to communicate information and ideas in writing so others will understand, using proper grammar and syntax.

Documenting/Recording Information entering, transcribing, recording, storing, or maintaining information in electronic form.

Working directly with the public, which includes serving customers in the clinic remotely via telephone, messaging, and video,

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources

Assisting and Caring for Others providing personal assistance, emotional support, or other personal care to others such as coworkers, customers, or clients.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

Organizing, Planning, and Prioritizing Work — Develop specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job

Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Chicago, IL 60611 (Required)

Ability to Relocate:

• Chicago, IL 60611: Relocate before starting work (Required)

Work Location: In person