Description

In this role you will:

Provide the best orthopedic care available by following best medical care practices and physician protocols. Deliver a high volume of orthopedic care by optimizing the provider-patient contact time ensuring all patients are adequately prepared prior to seeing the physician and to ensure that all patients thoroughly understand their condition.

Key Responsibilities:

• Able to effectively deliver quality patient care.
• Excellent written and verbal communication skills.
• Able to conduct oneself in a professional and positive manner on a consistent basis and during challenging situations.
• Organized and detail oriented.
• Reliable and able to adjust work schedule according to patient/clinic needs.
• Triaging of patient calls.
• Scheduling patient surgeries, pre and post operative appointments, and preparing paperwork.
• Working knowledge of authorization process.
• Escorts the patients into the exam rooms and completes patient intake documentation per clinic protocol.
• Prepares letter of excuse from work or school.
• Completing Disability Forms for patients.
• Answering all phone calls and voicemails for their Providers practice.
• Ensures that the patient understands the physicians instructions for all follow-up care.
• Creating patient cases in Athena.
• Clean zone and exam rooms, ensuring red bags and sharps boxes are replaced if applicable
• Re-stocks all exam rooms and MA station for the next day clinic.
• Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations.
• Liaison between Physician and patient.
• Liaison between Physician and surgery center.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You:

• High School Diploma or GED required
• Administrative & Medical Assistant experience
• Must be willing to travel to all of OAWF clinic locations
• Must be able to work extended hours to cover clinics when needed

We Would Love It If You Also Had:

• Spanish Bi-Lingual a Plus!
• Athena EMR experience
• Surgical scheduling experience
• Orthopaedic experience a plus

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Patient Care Team!