Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Escort guests to their designated tables and provide menus
- Assist with seating arrangements to ensure efficient use of dining space
- Manage waitlist during peak hours and provide accurate wait time estimates
- Answer phone calls and take reservations or provide information about the restaurant
- Maintain a clean and organized host/host station
- Collaborate with servers and kitchen staff to ensure smooth flow of service
- Handle guest inquiries, concerns, and complaints with professionalism and empathy
- Assist with any other tasks assigned by management

Experience:
- Previous experience in food service or hospitality is preferred
- Familiarity with POS systems, such as Aloha POS, is a plus
- Strong guest service skills with the ability to create a positive dining experience for guests
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of restaurant or hotel operations is beneficial

Please note that this is not an exhaustive list of responsibilities and qualifications. The host/host may be required to perform additional tasks as needed by the management team.

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Baltimore, MD 21230: Relocate before starting work (Required)

Work Location: In person