As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Minnesota property management needs. We've got the Twin Cities covered, from Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul.

The Maintenance Manager, under the direction and supervision of the Community Manager will provide direct support in maintaining the building. This position will assist the manager in dealing with internal and external customers and third-party vendors to identify potential concerns, proactively address maintenance and equipment problems while providing exceptional customer service.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Practice and adhere to FirstService Residential values: Be Genuinely Helpful, Aim High, Do What's Right, Own It, Improve It, and Build Great Relationships.

• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
• Monitor safety, mechanical and electrical equipment
• Work in conjunction with building associates and third-party vendor to optimize operations and energy efficiency; monitor problems remotely
• After-hours on call responsibility to respond to emergency needs on every other week basis via phone or in-person
• Communicate with third-party vendors on repairs and contracted services for common areas and building mechanical equipment
• Assist and support the Community Manager in competitive bidding for mechanical contracts and large projects
• Effectively communicate concerns and recommended solutions
• Submit purchase orders for supplies to the Community Manager for approval.
• Snow removal, as needed
• Assist Community Manager with emergency procedures, including but not limited to, key safety control, water shut-off, and any other emergency procedures
• Maintain a routine log of preventative maintenance including, but not limited to, systems, boilers, doors, stairwells, lights, heating and cooling, HVAC, and other in-unit work performed
• Perform general repairs and maintenance services in units only if directed by the Community Manager
• Maintain pool, including testing, cleaning, and maintenance of equipment
• Daily, weekly, monthly, quarterly, and annual preventive maintenance of building as assigned by the Community Association Manager
• Document maintenance concerns that may lead to building maintenance trends.
• Communicate with associates, subcontractors, and clients
• Follow safety procedures and maintain a safe work environment.
• Perform any additional duties as assigned by the Community Manager.

• Applicable Maintenance work experience and background.
• Hands on Maintenance experience
• Certified Pool Operator (CPO) Certification
• Special Boiler License
• Excel, Outlook, and Word experience

Work requires working knowledge of the common terminology, methods, practices, tools, and procedures related to building and facilities services, maintenance, and repair and/or a base knowledge of a building/construction or mechanical trade.

• Mechanical aptitude
• Excellent people and communication skills with knowledge of customer service principles and practices
• Ability to perform quality work without direct supervision.
• Ability to interact professionally with residents and contractors.
• Organized self-starter with ability to work independently
• Problem solving
• Time management
• Teamwork-focused, to motivate members of the team, delegate tasks to peers
• Excellent written and verbal communication
• Consistent professional demeanor, able to handle varying personalities
• Teamwork focused and able to take direction