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firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care – by putting them at the center of everything we do. Our peer led model aims to build trust with these individuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys’ to wellness.
Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.
We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a supportive culture that prioritizes learning, creativity, and fun.
The Community Operations Manager is responsible for the operation of firsthand’s market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the community teams across the market. The Community Operations Manager will ensure firsthand’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals.
The Community Operations Manager must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.
\nAs Community Operations Manager, you will:
Benefits
For full-time employees, our compensation package includes base, equity and a bonus potential.
Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks
parental leave for either parent, flexible vacation, and a supportive culture.
Unfortunately, we are not able to offer sponsorship at this time.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Full Time
IT Outsourcing & Consulting
$105k-132k (estimate)
04/05/2024
04/26/2024
firsthand.co
New York, NY
50 - 100
IT Outsourcing & Consulting
The job skills required for Community Operations Manager include Leadership, Coaching, Initiative, Problem Solving, Communication Skills, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Community Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Community Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Community Operations Manager positions, which can be used as a reference in future career path planning. As a Community Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Community Operations Manager. You can explore the career advancement for a Community Operations Manager below and select your interested title to get hiring information.