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Client Service Manager
Overview
At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management.
We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients.
Youll always feel empowered and valued here.
Incredible teams doing exceptional work, every day
First Republic Private Wealth Management is comprised of investment management, brokerage, trust, financial planning and insurance professionals.
We offer customized wealth management solutions for our clients from a wide array of services including comprehensive investment management, financial planning, estate planning, trust services, endowment management and more.
Our goal is to understand our clients unique needs and support them throughout a lifetime of financial goals.
Duties and Responsibilities
Client Service Manager :
Our Client Service Managers report into the Head of Client Service and Transition Management for Private Wealth Management.
These leaders are responsible for hiring, developing, and managing large teams of Client Service Professionals and provide direct support to our Wealth Management Teams in partnership with our Regional Business Leaders.
The Client Service Manager is a high visibility role that is mission critical to the future growth and success of First Republic and, specifically, Private Wealth Management.
These individuals are expected to effectively direct service and change management efforts, oversee individual and team employee relations, and drive strategic initiatives.
Successful candidates need to be self-starters with an entrepreneurial spirit as First Republic strives to continuously improve the client and employee experience.
The ability to thrive in a dynamic, constantly changing environment with sound judgement in high stakes situations is required.
There are three primary aspects to the work that the Client Service Manager will be responsible for : (1) service and change management (2) individual and team employee relations oversight, and (3) organizational and strategic leadership.
Each of these three areas are described in further detail below.
Service and Change Management :
Individual and Team Employee Relations Oversight :
Organizational and Strategic Leadership :
Additional responsibilities for this role include : 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.
e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Qualifications
You could be a great fit if you have :
Job Demands :
Own your work and your career apply now
We want hard working team players. Youll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability thats the First Republic way.
We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.
If you are curious to learn more about this opportunity, we'd love to hear from you.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.
First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA.
To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qua
Last updated : 2024-05-02
Full Time
$111k-143k (estimate)
05/05/2024
05/24/2024
CUMBERLAND, GA
25 - 50
1979
CHARLES B WEST SR
<$5M
The job skills required for Client service manager include Leadership, Client Service, Insight, Microsoft Office, Salesforce, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service manager positions, which can be used as a reference in future career path planning. As a Client service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service manager. You can explore the career advancement for a Client service manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.