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Admissions and Registration - ED
Full Time
76533BR
Job Summary
Under the guidance of the Patient Access Assistant Director (MGR 2), the Parnassus Emergency Department Patient Access Services Manager is responsible for managing the operational and technical functions of the admitting workers located at the Parnassus Emergency Department. The Emergency Department is a 24/7 operation area that is staffed by both Sr. Admitting and Principal Admitting Workers. This position shares the first-line responsibility for the 24/7 operations. Must frequently respond and manage unscheduled absences in a unit that requires that staffing seats are filled for all shifts.
All shifts day, evening, and graveyard have to be supported equally by one culture, one set of values, and more importantly one operating standard. Responsibilities include staff education and development, direct support of operations and procedures that ensure critical patient access, smooth patient flow, and timely financial clearance. Responsible for effective oversight of admitting and unit desk functions in support of efficient patient flow and securing appropriate financial information and transition to inpatient financial counselors.
Parnassus Emergency Department serves as a significant source of inpatient volume. Failure to properly perform registration and financial counseling roles and responsibilities creates significant financial risk for the medical center. In addition, key quality metrics are impacted by an accurate collection of specific values such as Admit Source. Manages staff working at the unit desk and is responsible for the execution of numerous coordination tasks across supporting both clinicians and clinical workflows.
The Parnassus/Mt Zion Patient Access Services Manager will be a key participant in performing a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project or may represent a standalone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external departmental expectations.
Major duties in the Patient Access Services Emergency Department include registration for all patient visits, cash collections, and coverage of unit desk functions. The Parnassus/Mt Zion Patient Access Services Manager 1 will have a critical influence on patients' healthcare experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible for ensuring all patient needs are met and must demonstrate a willingness to learn new skills, and an ability to foster a harmonious work environment in which high-quality patient care and customer service are consistently provided. The Parnassus Emergency Department Patient Access Services Manager is responsible for promoting cooperative working relationships among staff, physicians, other disciplines and departments, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.
As a specialist in Admissions and Registration operations, the Parnassus Emergency Department Manager will function as an Apex power user able to utilize advanced features of the system to develop patient workflows and collaborate with various departments to resolve issues and ensure optimal patient flow.
Will represent the department as needed in cross-discipline Kaizen process improvement initiatives, attend ED leadership huddles, and meet regularly with ED Clinical management regarding workflow improvements.
In partnership with the Patient Access management colleagues, denials, will review root cause analysis, and make recommendations for future avoidance of denied claims.
Working directly with the Assistant Director, responsible for assessing, evaluating, and reviewing staffing assignments and overall coverage of duties. In tandem with forecasts, develops recommendations for enhancing, and optimizing. In addition, reviews and approves recommendations for admitting and registration procedures, processes, systems, and initiatives. Guides subordinates to achieve goals by established policies. Erroneous decisions or failure to adhere to objectives results in additional costs and serious delays in overall admissions processes and access.
Department Description
The Patient Access Services Parnassus ED Manager units' scope of work includes facilitating registration for adult Emergency Department visits including insurance coverage verification and all necessary data element. 1 includes patient triage, full registration, and unit desk coverage. Manager 1 routinely collaborates with ED physicians and administrative leadership supports ongoing initiatives and contributes to workflow and system improvements. Financial assistance screening, financial counseling, and payment collection services (pre-service and POS). In addition, price estimates are performed by the various units, and staff in all units are engaged in the delivery of timely and customer-focused service.
Required Qualifications
Preferred Qualifications
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
005772 PAT ACCESS SVC MGR 1
Job Category
Financial, Professional and Managerial, Support Services
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Fully Onsite, Parnassus Heights (SF), San Francisco, CA
Shift
Days, Variable
Shift Length
8 Hours
Additional Shift Details
M-F
Full Time
$87k-111k (estimate)
02/08/2024
05/28/2024