Under the guidance of the Assistant Director, Admissions and Financial Counseling, the Mission Bay (MB) Patient Access Services Manager is responsible for managing the operational and technical functions of UCSF Health Adult Admitting offices and other operational areas that include the Surgical Waiting Areas, Children’s Emergency Department, Birth Center, Blood Draw and Pediatric Access Unit. The Emergency Department and Birth Center are 24/7-operations areas that are staffed by Admitting Workers. Responsibilities include staff education and development, support operations and procedures as well as promoting smooth patient flow. The MB Patient Access Services Manager shares the first-line responsibility for 24/7 operations. All operational shifts; day, evening, and graveyard, require equal management support fostering uniform culture, values, and operating standards. The MB Patient Access Services Manager must frequently respond to and manage unscheduled absences in a unit that requires that staffing seats are filled for all shifts. Responsibilities include oversight and delivery of staff education and the direct support of operations and procedures that ensure critical patient access, smooth patient flow, and timely financial clearance. The MB Patient Access Services Manager serves as the DNB (Discharge Not Billed) champion for the Unit responsible for monitoring, account assignment, and staff follow-up.

The MB Patient Access Services Manager will be a key participant in performing a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a workgroup or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external departmental expectations.

Major duties in the admitting office include registration for all admissions, account financial follow-up, Medi-Cal applications, financial counseling, financial assessment, and cash collections. Major duties in the Pediatric Access Center include overseeing the coordination and integration of patient demographic, financial and clinical information to ensure that patients transferred to UCSF are clinically and financially assessed in accordance with practices. The MB Patient Access Services Manager will have a critical influence on a patient’s health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to ensure all patient needs are met, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. The MB Patient Access Services Manager is responsible for promoting a cooperative working relationship among staff, physicians, other disciplines and departments, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

As a specialist in Admissions and Registration operations, the MB Patient Access Services Manager will function as an Apex power user able to utilize advanced features of the system to develop patient workflows and collaborate with various departments to resolve issues and ensure optimal patient flow.

In partnership with Pediatric Access Center, the alignment in Central Patient Placement includes coordination and monitoring of bed placement for patient admissions, transfers, and discharges facilitating general operations in patient placement on all nursing units from the Transfer Center, Emergency Department, Recovery Room, and Clinics encompassing all patient care areas, private physician offices and the UCSF Health Admissions Office.

Reviews and approves recommendations for admitting and registration procedures, processes, systems, and initiatives. Provides guidance to subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to adhere to objectives results in additional costs and serious delays in overall schedules.

Job Requirements:

• Bachelor's degree in a related area and/or four years of equivalent experience/training.
• Five or more years of experience in scheduling, registration, Authorization/referral, patient transfer, and information technology systems used to drive workflow and reporting for areas of responsibility
• Strong managerial, skills in planning and delegating work, deploying staff, building staff competencies, resource management, budgeting, and financial management.
• Strong ability to quickly evaluate complex problems, identify multiple potential solutions and effectively implement action plans to bring about successful resolutions.
• Strong written, verbal, and interpersonal communication skills to prepare and present reports. Ability to convey complex information, instructions, and guidelines in a clear manner, and to influence and persuade all levels of staff.
• Proven ability to create a departmental culture with a strong commitment to high-quality customer service and patient satisfaction.
• This position requires one to work on-site in San Francisco.

For immediate consideration - please apply on-line: https://bit.ly/41wxzOI

Job Type: Full-time

Pay: $100,000.00 - $121,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Work Location: In person