Description

POSITION SUMMARY: 

A Service Manager in Lifelong Learning will have primary responsibility for the oversight of a designated caseload of CCS participants and management of DSPs.

Duties include Training and supervising staff. Monitoring the quality of the services rendered by Lifelong Learning staff. Providing supervision and oversight of direct service professionals (DSPs). Serving as primary contact for participant circle of support and caregivers. Coordinating and facilitating meetings with families, funding sources and other stakeholders. Ensuring goals and objectives for participants are crafted to ensure participants are on a trajectory toward personal success and growth using Person-Centered Thinking tools. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Supervise, train, and manage regular team of DSPs. 

• Conduct annual performance evaluation and authorize payroll for supervised DSPs. 

• Plan regular individual supervision meetings with supervisees. 

• Be a technology ambassador for staff, providing training and support as needed. 

• Ensure daily attendance is completed and accurate for all program areas. 

• Ensure ArcForce and paper files are up to date. 

• Maintain updated caseload lists, report caseload full-time equivalent (FTE) changes and participate in monthly Intake Meeting.

• With fellow Service Managers, coordinate coverage for staff absences. 

• In conjunction with fellow Service Managers, manage daily operations of Lifelong Learning participants. 

• Support staff in developing appropriate, meaningful goals for ISP using Person-Centered Thinking tools. 

• Ensure staff are tracking participant goals and completing weekly notes by deadline. 

• Coordinate and facilitate annual Individual Service Plan (ISP) meetings as needed.

• Coordinate and facilitate participant interdisciplinary team (IDT) meetings as needed. 

• Ensure participant behavior plans are being implemented and tracked by staff, if needed. 

• With fellow Service Managers, develop agenda for and co-lead monthly staff meetings. 

• Develop and maintain relationships with Circles of Support. Be a point of contact for Case Managers, family members and other stakeholders. 

• Participate in community relations and ambassadorship activities as needed. 

• Participate in mandatory and relevant meetings and trainings at The Arc and pertinent agencies. 

• Conduct and complete all paperwork required of participant file reviews as stated by CARF best practices. 

• Assist with other responsibilities as assigned. 

Qualifications

KEY COMPETENCIES

• Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others 

• Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative approaches and ideas. 

• Strategic Thinking: Develops strategies to achieve organizational goals; identifies external and internal issues and opportunities; adapts strategy to changing conditions. 

• Adaptability: Adapts to changes in work duties and organizational structure. 

• Problem Solving: Identifies and resolves problems in a timely manner, works with others to solve complex problems. 

• Professionalism: Demonstrated ability to fulfill The Arc’s professional expectations of accountability, active collaboration, commitment, communication, diversity, dependability, and professionalism at all times.

• Communication: Speaks clearly and effectively, is thoughtful, persuasive; writes clearly and informatively; varies communication style to meet need of audience. Can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles. 

EDUCATION AND/OR EXPERIENCE 

• A minimum of one year experience as a Direct Service Professional or equivalent prior work experience is required. Experience working with aging individuals and/or individuals with behavioral challenges a plus, but not required. Supervisory experience a plus, but not required. 

• Experience working with individuals with developmental disabilities preferred. 

• Experience working in professional settings preferred. 

PHYSICAL DEMANDS: 

Repetitive keyboard use; phone use, walking, standing, bending, stooping, and direct participant interaction. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT:

This position is primarily located at 1500 Howard Street, San Francisco, however, may require traveling to off-site meetings as required. 

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

EQUAL OPPORTUNITY STATEMENT

We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. 

The Arc San Francisco is an Equal Opportunity Employer